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#1
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ProTools v2023.9.0 Freezes on launch
I purchased a new MacBook Pro M2 Max OS14.1 a month ago. I set everything up, installed PT and it seemed to open fine and work. But now, when I try to open PT v 2023.9.0 it always freezes up on the launch window and never opens. Attached is a screenshot of the frozen screen.
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#2
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Re: ProTools v2023.9.0 Freezes on launch
More details about your computer/setup would certainly help here.
Nothing has been “officially qualified” with Sonoma yet, but some report it’s working fine. Check here and see if you’re in “not compatible” territory. https://avidtech.my.salesforce-sites...tibility-Chart |
#3
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Re: ProTools v2023.9.0 Freezes on launch
The first thing to suspect are non Apple Silicon compatible plugins. Unfortunately there are still some that have not been updated to be compatible yet. You'll need to check each manufacturer to see if they have a compatibility statement and what version is needed. In the short term, you can try to run Protools in "Rosetta" mode to see if those plugins work that way.
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Obsidian Dragon
MacbookPro14,3 - Intel Core i7 3.1 GHz, 16 GB MacOS 13.6.6 running Protools 2024.3.1 Mac Studio M1Max - 64GB MacOS 14.4.1 running Protools 2024.3.1 |
#4
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Re: ProTools v2023.9.0 Freezes on launch
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Looks like the launch process is stopping at Mod Delay_III which might be incompatible with Sonoma. Go to the plugins folder and see if dragging that to the desktop allows the PT app to launch. As was stated - you might need to update some plug in's. Marianna
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Marianna Montague Sr. Dir. CX and Community | Customer Advocate [email protected] cell +1 (813) 493-6800 AOL IM avidmarianna Twitter Avidmarianna We're Avid. Learn more at www.avid.com |
#5
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Re: ProTools v2023.9.0 Freezes on launch
How do I run it in "rosetta mode"?
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MacBook Pro 16in M2 Max 2023 32gb RAM 2TB SSD -Running- Pro Tools: Studio 2023.9.0 |
#6
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Re: ProTools v2023.9.0 Freezes on launch
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MacBook Pro 16in M2 Max 2023 32gb RAM 2TB SSD -Running- Pro Tools: Studio 2023.9.0 |
#7
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Re: ProTools v2023.9.0 Freezes on launch
Are you on Mac or PC.....? instructions depend on OS. I see your on a Mac based on your profile. This is something that you can easily google.
Instructions are here on our Knowledge Base. https://avidtech.my.salesforce-sites...older-location Marianna
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Marianna Montague Sr. Dir. CX and Community | Customer Advocate [email protected] cell +1 (813) 493-6800 AOL IM avidmarianna Twitter Avidmarianna We're Avid. Learn more at www.avid.com |
#8
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Re: ProTools v2023.9.0 Freezes on launch
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I followed the path in the link you provided....there is not "Audio" folder within the "Avid" Folder. I've googled it and some people say to look in the Library>Application Support>Digidesign>PlugIn. But there is no "Plug in" folder within "Digidesign".
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MacBook Pro 16in M2 Max 2023 32gb RAM 2TB SSD -Running- Pro Tools: Studio 2023.9.0 |
#9
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Re: ProTools v2023.9.0 Freezes on launch
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Marianna
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Marianna Montague Sr. Dir. CX and Community | Customer Advocate [email protected] cell +1 (813) 493-6800 AOL IM avidmarianna Twitter Avidmarianna We're Avid. Learn more at www.avid.com |
#10
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Re: ProTools v2023.9.0 Freezes on launch
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/Library/Application Support/Avid/Audio/Plug-Ins or /Library/Application\ Support/Avid/Audio/Plug-Ins if you are typing this in the Terminal/shell and need to escape the space in Application Support. If there is no Audio directory in the Avid directory then something is very wrong with your system. And more than that I'd say that's impossible given that when Pro Tools starts up it will automatically recreate that directory and add the default core plugins to the Plug-Ins folder within it. So you are almost certainly looking at this wrong. One guess is you are looking at ~/Library/Application\ Support/Avid or Library/Application\ Support/Avid if you are already in your home directory. Instead of /Library/Application\ Support/Avid |
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