Pro Tools license expired on an Active Subscription

[DigiTechSupt]

Originally Posted by 105beach

I started a support ticket this morning, but have yet to hear back, so I though I'd post on here. Having an issue with my ilok licenses and PT 12.7. Software is claiming I don't have a current supporting upgrade plan, which is not the case, I'm paid thru Dec 2017. Case ID is 03130970

Hi,

I alerted Jeffrey (case owner) about this, you should get an update from the licensing team anytime soon.

Thanks,
Tope

[JLN]

Having the same issue as everyone else. Try to start Pro Tools and it won't activate the license that is available.
Case # 03135094

[dif]

Hi,
I have exactly the same problem
I'm in a middle of a project, it's very urgent.
Can you help me ? I submitted a case number: 03135095
Thanks a lot
Fred

[tope d]

Originally Posted by JLN

Having the same issue as everyone else. Try to start Pro Tools and it won't activate the license that is available.
Case # 03135094

Hi JLN,
Please check your iLok License manager and activate the Pro Tools Subscription license on the Available Tab. Once activated you can now launch your Pro Tools.

Thanks,
TD

[tope d]

Originally Posted by dif

Hi,
I have exactly the same problem
I'm in a middle of a project, it's very urgent.
Can you help me ? I submitted a case number: 03135095
Thanks a lot
Fred

Hi,
Our webstore rep should be in touch with you anytime soon.

Thanks,
TD

[eregion]

Hi,
Same issue here.
Avid processes my credit card (and I tried mine and my wife's) but then when I open ProTools it simply says my license is expired and that I should contact the publisher.
I tried to do so, in the first attempt (I have been having this issue for a couple of weeks now) support provided me with a temp license but it has expired AGAIN and now I'm locked out of my working tool, having recording sessions to do and clients to attend to.
I tried sending more e-mails today. No answer yet. I tried to fill out a form in the customer care area, it simply won't go through.
I'm desperate.
Can somebody please help?

[deaduser]

HAVING THE SAME ISSUE please help in the middle of a session.

03144265 is my case number

[jeffro]

Originally Posted by eregion

...Same issue here.
Avid processes my credit card (and I tried mine and my wife's) but then when I open ProTools it simply says my license is expired and that I should contact the publisher...

Welcome to the community.

I see that Arianne solved this via the support case started yesterday. Please activate the Pro Tools Subscription and Pro Tools Plan licenses to your iLok. Thanks!

[jeffro]

Originally Posted by deaduser

HAVING THE SAME ISSUE please help in the middle of a session.

03144265 is my case number

Welcome to the community.

This has been solved via your support case.

[zfunkz]

Case: 03145273

New to the club. Same issue! Disappointed this hasn't been resolved. Can someone please figure out how to fix this issue for the greater good?