Firmware update 2.0 to 2.0.1 fail. What now?

[OneStrat]

I never updated my ERXP from build 0.1.5.3 to 0.1.5.7. I never had an issue with the original install and figured if "it aint broke, don't fix it". Today I attempted to do the update(slow day here :)) and got the "1 seat used" message. Same computer used for the original install, Pro Tools 9 working with no problems, downloaded the firmware update file from my Avid account, entered my serial number and ID in the proper fields and got the fail message. What do I need to do now to get this update to work? Any help would be appreciated. Thanks

[Benoni]

Originally Posted by OneStrat

I never updated my ERXP from build 0.1.5.3 to 0.1.5.7. I never had an issue with the original install and figured if "it aint broke, don't fix it". Today I attempted to do the update(slow day here :)) and got the "1 seat used" message. Same computer used for the original install, Pro Tools 9 working with no problems, downloaded the firmware update file from my Avid account, entered my serial number and ID in the proper fields and got the fail message. What do I need to do now to get this update to work? Any help would be appreciated. Thanks

It may be the same computer, but have you updated the OS on the machine?

What OS?

If Windows, then make sure to uninstall IE9 first.

[OneStrat]

Thanks for the reply Benoni. I'm using the same computer with Windows 7 and IE8. The only changes have been the usual Windows updates, but nothing like a HD format or Windows reinstall. Like I said, since everything has been working well I didn't want to tweak anything. Maybe I should stop while i'm ahead.

[Benoni]

Originally Posted by OneStrat

Thanks for the reply Benoni. I'm using the same computer with Windows 7 and IE8. The only changes have been the usual Windows updates, but nothing like a HD format or Windows reinstall. Like I said, since everything has been working well I didn't want to tweak anything. Maybe I should stop while i'm ahead.

As long as the S/N and ID code were correct, and you did not (perhaps inadvertently) delete the hidden files that allow the ERXP Firmware updater to run again - the problem probably lies with Avid.

Not sure if you remember, but the Auth process was a cluster truck for many people. They would buy the ERXP then be greeted with "Code Already used" errors. Avid 'fixed' the problem, but days later it started happening again.

So - what I am saying is after you double check your end and confirm all numbers were entered correctly and you are connected to the net - if you still cannot update to 2.0.1, you need to contact Avid.

You should for sure install 2.0.1 as it fixes an issue.

I hope Avid rethinks their protection scheme next time. There are better ways to protect your products without making it a pain in the @ss for paying customers.

Just email or call Avid, they will fix it for you.

[OneStrat]

Resolved! Thanks Benoni.

I called Avid support and they issued a new set of codes to update to firmware 2.0.1 The update installed without any problems! I'm good to go.

Benoni, you da man! Thanks again my friend.

[Benoni]

Originally Posted by OneStrat

Resolved! Thanks Benoni.

I called Avid support and they issued a new set of codes to update to firmware 2.0.1 The update installed without any problems! I'm good to go.

Benoni, you da man! Thanks again my friend.

So i guess the problem with the server that was 'resolved' about 3 times now, was not really resolved.

oh well, at least you are up-to-date now.

[zedhed]

Originally Posted by Benoni

So i guess the problem with the server that was 'resolved' about 3 times now, was not really resolved.

LOL