AIR instruments fail to load after PT update

[gordonliv]

Hi everyone.

I’ve scrolled through the forum and can’t find any precise answer to my problem. Can anyone help?

I recently upgraded to PT 2018 Ultimate from Pro Tools HD 12, and now a bunch of my AIR instruments have stopped woking. These are Velvet, Structure (full version - not Structure Free), Loom and Vacuum Pro. I get the message, “A internal component for this executable returned an unexpected error and cannot run. Please reinstall, or contact the software publisher for support.”

I’ve tried re-installing the Avid App Manager, then Avid Link, all to no avail. Tried downloading new authorisers, and again, no luck. Strange… because all the other AIR instruments, like Boom, Vacuum (not Vacuum Pro) and Mini Grand seem to be fine. And they all, including Loom, Velvet, Structure and Vacuum Pro, worked perfectly on my previous version of Pro Tools HD.

I also contacted AIR themselves, who just told me that I need to get in touch with Avid about the problem (and rather brazenly, asked me if I’d like to buy new PAID versions of the instruments from them!).

Am I doing something wrong? Am I missing something? Or have I just LOST these plug-ins by virtue of the fact that I updated my software?

I’m on a Mac Pro, OS 10.13.6, PT 2018.4.0. Please help if you can… my studio is still operating even during this COVID-19 lockdown and I have contracts with deadlines to fulfill. Any assistance greatly appreciated.

Gordon.