Protools 8.04 Crashing when importing video (.mov) files

[guileman]

Hi, i need help, i'm working on a tv project and now i can't import the videos that the production is sending me.

I'm on Protools 8.0.4 on a 003 rack
The video files are .mov files.
I have the latest Quicktime version installed. (7.6.8)
I'm on Windows 7 Ultimate 64 bit version.

So everytime i want to import the video file, i can select to import the audio with it and ether region list or a new track and then when i select what i want, Windows tells me that protools have crashed.

Then i have to reboot my 003 and protools.


Please help me.
If you really need a sandra report i can make one.

Thanks

[guileman]

Ok, so right now, i have tried something.
I converted my .mov files to avi with AVS video converter and now i can import the video file without crashing but the problem is that all i see is white, no images. the video is all white.

[guileman]

I really need help.

[guileman]

Am i the only one having this problem?

[BANJAR TERATAI CAPUNG]

now i am working on pt 804 on xp - making audio for video 3d animation - 64 episode -with 003 console - work very good - i used virtualdub to convert video - and i load to external usb hard disk - and used import menu to stripping on pt - after running i realize that pt 804 not imported video only sequence of video - video still on usb hard disk but synch with pt-that very good feature pt make usb hd as player - but must always connect usb hd - i hope can help your problem

[DigiTechSupt]

Originally Posted by guileman

Am i the only one having this problem?

Do you possibly have any illegal characters in the drive, file or folder path? That's usually what causes this...

[mano111]

Since DTS has tuned in I would love to know if there is a list of supported codecs?
Also why can't I play videos in full screen since PT8?

[guileman]

Originally Posted by DigiTechSupt

Do you possibly have any illegal characters in the drive, file or folder path? That's usually what causes this...

No, everything is fine.
Theres no illegal characters.
When i'm trying to import Avi files some are working but they show up blank.
I still have the problem with the .mov file

Please help me.
What should i do?
What is the best format most compatible with Protools ?

[Randy_jac]

Hi,
try to export avi file using Microsoft Video 1 codec.
I works for me fine everytime :)