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#11
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Re: Received a Pro Tools HD 10 license bundle; isn't working correctly please help!
Computer: MacBook Pro 13-inch, Mid 2012
Processor: 2.9 GHz intel Core i7 Memory: 8 GB 1600 MHz DDR 3 Software: OS X 10.8.2 DAW: Pro Tools HD 10.3.3 Interface: M-Audio Profire 2626 Interface Driver: http://www.m-audio.com/index.php?do=...b&OS=x119#tabs I have my profire 2626 set as the playback engine and it is being recognized within PT. My monitors are connected to the 2626 via line-out cables. When I play a guitar through the line-in I am getting sound through my speakers using the m-audio digital mixer. When I try to play through pro tools, no input signal is coming in nor out of the track. I have put audio into a clean session and when I push play, nothing happens. The play button turns blue but then turns off. When I set my playback engine to be the Macbook I get PT to play audio files and sound comes out so I'm thinking it's something with my 2626. In the io settings I just hit "default settings" because I've had problems with this before in previous versions of pro tools but my 2626 is recognized and the io is how it's always been on previous versions of PT... I'm extremely sorry for the lack of info, I guess I was hoping it would be a quick fix...Thank you so much for all of the responses and help, you guys are awesome! - Will |
#12
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Re: Received a Pro Tools HD 10 license bundle; isn't working correctly please help!
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Just to clarify, are you trying to use aggregate IO? What is the exact name of the playback engine device listed in the Pro Tools playback engine dialog? Assuming you have a legitimate right to the license then follow the standard Pro Tools trouble shooting approach, described under the "Help us Help You - READ THIS Before Posting!" link above. Basically make sure you.. Focus on getting things to play at all without Pro Tools and the play button not misbehaving. Make sure you at least... Try to power cycle the Mac and interface. Hole down the N key when starting up Pro Tools, see if here are multiple playback engine options listed - exactly what one are you selecting? Trash all the prefs and database files. Carefully follow the instructions for OS X Lion. Did that fix it? Create a compelled new empty session and try again. Focus on just getting an existing imported/drag and dropped audio content (e.g. a know OK iTunes file) to play back. Did that work? if not create a new admin account on OS X and repeat the above test by creating a new session there. Darryl |
#13
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Re: Received a Pro Tools HD 10 license bundle; isn't working correctly please help!
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Scott Formerly Hobo Wan Kenobi Core 2 Specs Page ASUS P6T6 Revolution | i7 930 | 12GB OCZ DDR3 1600 7-7-7-20 | PTLE 10 | CPTK | 003 | Presonus D8 | 11Rack | Alesis AI3 | Presonus HP60 | Mercury + Studio Classics | Sound Toys | MasseyPack | Axiom61 | MAudio Keystation Pro 88 |
#14
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Re: Received a Pro Tools HD 10 license bundle; isn't working correctly please help!
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It won't be the first time that Avid has accidentally deposited an iLok asset in the wrong account. Many of those seem to happen when purchasers provide the wrong iLok accountant info, that points to somebody else's iLok account. If the user has not recently purchased say HD hardware that qualifies for a Pro Tools 10 HD upgrade then I'd just contact Avid and let them know of their mistake. I'd expect them to eventually wake up and want the license back, even more so when they read about it here... Darryl |
#15
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If you hit play and the play button turns blue and nothing happens doesn't that mean that pro tools is not setup to be the master and is trying to run as a slave but can't because it doesn't have any signal to slave to in the OP setup?
I think that is the problem, at least with pro tools not playing in the situation you described.
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#16
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Re: Received a Pro Tools HD 10 license bundle; isn't working correctly please help!
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#17
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Re: Received a Pro Tools HD 10 license bundle; isn't working correctly please help!
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Have you tried the debug steps I have suggested? A leading cause of this exact behavior is audio drivers getting "upset", often from the computer being manually slept/suspended or power management kicking in (why you need to disable power management/sleep/suspend features in the optimization steps). Which is why I wanted you to try power cycling/rebooting everything. Darryl |
#18
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Re: Received a Pro Tools HD 10 license bundle; isn't working correctly please help!
Went through the "read this before posting" stuff and did it all and it now works! I guess I should've done that in the first place hahaha! Anyways, thanks for all of the help guys. Especially you Darryl!
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#19
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Re: Received a Pro Tools HD 10 license bundle; isn't working correctly please help!
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I've talked to Avid staff about making that "help us help you" link more obvious, hopeful that change will happen. Darryl |
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