|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
#1
|
|||
|
|||
Charged for something I did not buy
Hi Jeffro (or someone else)
I have a case open nr: 03472332 but after 3 weeks still no solution. They don't answer my questions. I discovered a few weeks ago that there were 5 Complete Plugin bundles added to our account under products not yet downloaded. Thought it was something that was now included in our plans. Have 1 PT Ultimate and 3 PT + 21 Sibelius Ultimate. So I activated one of them (figured at least one was for our PT Ultimate) and now we are being charged monthly 250 SEK. The answer I get from support is that it's something I bought from a reseller and they want me to show a receipt. I don't have any because I did not buy anything. It must be some kind of mixup of system id or something similar. I have no idea why the 5 Complete plugin bundles were added to the account. I did not buy anything, online or from any reseller and I want it removed and the money charged being paid back. How is all this even possible? Also, no warning when I activated one of them that "you are now going to be charged…" Jesper
__________________
Mac Pro 7,1 16-core, 96 GB, OS X.15.4, HDX 1, HD i/o 8x8x8 + HD i/o 16 digital + Metric Halo ULN 8 3D + RME Fireface 800 http://vicc.se/studio-alpha/ http://jesperelen.com |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Why was I charged more for upgrade ? | lemix | Licensing & Accounts | 3 | 12-11-2015 09:34 PM |
My Account Double Charged? | grayter1 | Pro Tools 12 | 4 | 10-11-2015 08:10 AM |
Did I get charged too much??? | digifriend | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) | 5 | 07-08-2006 01:21 AM |