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  #1  
Old 06-04-2020, 08:03 PM
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AntiguaProd AntiguaProd is offline
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Default ProTools 12.7 Cloud Collaboration Problems

Hello,

I am unable to use my avid cloud profile on this PT12.7 system. There are two problems:

1. When a cloud project is created, I am getting a SSL certificate error (see screenshot below). This system is connected to the internet and there is a standard firewall from my ISP but nothing in the firewall that I presume would block this connection. If anyone knows the port I should be checking let me know. I will run WireShark to see if I can find it. In any case, has anyone come across this error failed SSL exception error?



2. I can login to cloud with my master account but when I try to use the artist chat, it shows me as offline and I can’t change the status. I get this circle with a line across icon. See screenshot below.




I have used ProTools 2018 on a other Mac system and it worked. I need to confirm if this is in fact a local issue on this system (specs in my signature) or a network related problem.

Thank you in advance.


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ProTools 12.7
Mac OS10.9.5
Mac Pro 2009 (Cheesegrader)
Symphony MKi PCIe
Focal Twin6be
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  #2  
Old 06-13-2020, 04:09 PM
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Default Re: ProTools 12.7 Cloud Collaboration Problems

Update:

The next day my profile was green and I was able to see the cloud project a client uploaded. I try to open it, ProTools says it is opening and nothing happens. I checked the Project Cache folder and I see what looks like the project’s pointer file.


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Ferddy
ProTools 12.7
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Mac Pro 2009 (Cheesegrader)
Symphony MKi PCIe
Focal Twin6be
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  #3  
Old 08-19-2020, 02:16 PM
seba.aracena seba.aracena is offline
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Default Re: ProTools 12.7 Cloud Collaboration Problems

Same here!

Do you know the solution?
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Old 08-19-2020, 02:17 PM
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AntiguaProd AntiguaProd is offline
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Default Re: ProTools 12.7 Cloud Collaboration Problems

No and frankly I’ve given up wasting my time on this version. I do believe it may be related to the age of my computer and PT12.7 so it’s time to take the bandaid out and do a major overhaul of hardware and software.


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Ferddy
ProTools 12.7
Mac OS10.9.5
Mac Pro 2009 (Cheesegrader)
Symphony MKi PCIe
Focal Twin6be
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  #5  
Old 08-19-2020, 05:20 PM
seba.aracena seba.aracena is offline
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Default Re: ProTools 12.7 Cloud Collaboration Problems

Quote:
Originally Posted by AntiguaProd View Post
No and frankly I’ve given up wasting my time on this version. I do believe it may be related to the age of my computer and PT12.7 so it’s time to take the bandaid out and do a major overhaul of hardware and software.


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I already sent a message to Avid support (fingerscrossed).I'll let you know...
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