D-command main + Fader not loading

[atlantistudios]

Hi guys,

Having trouble loading Controller. Msg coming up after goin into periferals/ethernet controllers etc is : unable to load controller personality.
Tried everything from restarting system to reinstalling Pro Tools.
Its a new system running PT7.4.1 on an 8core Leopard 7.3.1
The tech guys are not much help,
if anyone has any ideas it would be much appreciated.

Cheers,
Pete
Atlantis Studios
Port Lincoln SA 5606

[Craig F]

have you tried resetting the D-Command?

[atlantistudios]

This is an email from Digi Support so I've done the following


1. Check, "System Environment" Ethernet connection
There are two ether ports on Mac Pro,to make sure which port is working and connected physically.
For software setup, from ProTools application menu

Setup>peripherals>Ethernet controller

And make sure I've got correct port setup for En0vsEn1.

2.Have tried to change physical Ethernet connection ie Hub,Cable.

3.Trashed preference files of PT? Refered to this link.

http://www.digidesign.com/index.cfm?...0&itemid=25770

4.Made sure the controller personality profile and its folder has proper permission to
my account

5.Repaired permission from Apple Disk Utilities Apps

6.clear PRAM

Resetting the Power Manager and PRAM

Resetting the parameter RAM (PRAM) when the computer is shut down also resets the Power
Manager. The following process resets both the Power Manager and the parameter RAM.

If the computer is on, turn it off.
Make sure the Caps Lock key is not down.
Restart the computer. Immediately after hearing the startup sound, simultaneously press
and hold Command-Option-P-R. (If you do not hold down the key combination within 5 to
10 seconds after the computer restarts, you must repeat steps 1-3.)
Hold down the keys until you hear the startup sound again. Then release the keys.
If the computer shuts itself off, press the reset button on the back of the computer to
turn it back on.
When the computer has finished starting up, restore any custom settings.

7. Reset D-command and run ethernet tests through utilities menu.

8. Uninstalled the software I loaded as well as uninstall and reinstall Pro Tools.

It all started when I installed Toast, Stuff it and Mac The Ripper software.

The gear was installed about 3wks ago and has been working fine.
(Pro Tools HD3, 24 fader D-Command Bundle and the 2.8Mhz 8 core Mac Pro running Leopard 10.5.1...6G RAM + 32OG SEAGATE BOOT DRIVE + 500G SEAGATE AUDIO DRIVE)

At present the system will work fine through computer keyboard and audio still meters on LEDs in master section of console, but D-command does nothing.

When entering Setup/periferals/Ethernet Controllers... and press enable. It reads the main unit and the fader unit. It allows you to put then in the colored boxes then when you press OK the msg comes up 'unable to load personality controller D-Cmd-M' which is the name i have given to the main module.

Please help if you can thing are getting dyer.

Cheers
PETE

[tioshi]

Hi, I realize this an old posting but I'm having the same problem that you did with the d-command, and I've got Stuff it and Mac the ripper on my system as well, how did you finally solve it??