AVID Europe no longer refund VAT on Vat exempt purchases!

[Trailerman]

I was about to upgrade my PT HD 11 license to an annual version 12 HD subscription.

I am VAT registered in the UK and as such am VAT exempt from all business related purchases within the EU, as long as I provide my UK VAT number either prior to or immediately after purchase.

I just queried with Avid Europe how this should be processed when ordering, only to receive the following response:

"Hello Julien, According to new regulations, we can not refund VAT value for Avid products. Kind regards,Avid Customer Care"

Has anyone else heard about these "new regulations"? All my other EU purchases do not incur VAT - that is the whole point of VAT and the European Union. No other EU supplier has ever had an issue not charging VAT or refunding after payment.

Until this is resolved, I will not be buying any more Avid products.

Jules