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  #1  
Old 10-03-2017, 07:37 AM
koo_koo_bonkers koo_koo_bonkers is offline
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Default Dock goes unresponsive more and more often

Over the past 6 months my dock has become unresponsive more and more often. Now it's happening several times a day which is killing my workflow.

- iPad 2 Latest pro tools control app
- EuControl 3.6.1
- Pro Tools 12.8 on Windows 7
- Dedicated closed loop network with separate NIC & Wifi Router dedicated for use with Eucontrol.

Worked well 6 months ago, now the dock often becomes unresponsive, the app doesn't report the connection dropped but the dock stops responding. Even when I turn the power button off on the back the lights on the front (purple) stay on. I have to unplug the power supply entirely to reboot the Dock.

Does my dock need to be repaired ?

Thanks
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  #2  
Old 10-05-2017, 01:08 AM
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EddieJones EddieJones is offline
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Default Re: Dock goes unresponsive more and more often

Does everything on the Dock become unresponsive ? What happens if you move the fader in PT does it still move on the Dock ? Is it still listed in EuControl under Surfaces ?
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  #3  
Old 10-06-2017, 06:58 AM
Anthony_Anz Anthony_Anz is offline
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Default Re: Dock goes unresponsive more and more often

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Originally Posted by EddieJones View Post
Does everything on the Dock become unresponsive ? What happens if you move the fader in PT does it still move on the Dock ? Is it still listed in EuControl under Surfaces ?
Hey Eddie, did you guys ever release a firmware update for the dock? If so, perhaps he can try a re-flash?

I dunno, I'm just tossing ideas out there.. haha
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Old 10-06-2017, 07:45 AM
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EddieJones EddieJones is offline
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Default Re: Dock goes unresponsive more and more often

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Originally Posted by Anthony_Anz View Post
If so, perhaps he can try a re-flash?
I would hold off on a re-flash just incase its a network problem and it fails halfway through.
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  #5  
Old 10-07-2017, 09:50 AM
koo_koo_bonkers koo_koo_bonkers is offline
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Default Re: Dock goes unresponsive more and more often

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Originally Posted by EddieJones View Post
Does everything on the Dock become unresponsive ? What happens if you move the fader in PT does it still move on the Dock ? Is it still listed in EuControl under Surfaces ?
Hey Eddie thanks for you attention. The dock's transport works but all other buttons and the fader don't. The dock is still listed in the EuControl under surfaces.
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  #6  
Old 10-07-2017, 10:27 AM
Anthony_Anz Anthony_Anz is offline
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Default Re: Dock goes unresponsive more and more often

This is a silly question but does the dock work with any other software? do you have another DAW you can test out? -- again just tossing out ideas to narrow things down.
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  #7  
Old 10-07-2017, 11:17 AM
koo_koo_bonkers koo_koo_bonkers is offline
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Default Re: Dock goes unresponsive more and more often

Hey Anthony thanks for the help. I have not attempted to connect the doc to another DAW as I don't have another one installed.

Also adding in here that I have a session open minimum 8 hours per day usually 10, and as I walk away from the rig for breaks or meetings the (windows admin) settings managed by multiple owners (big company) will open the "lock" screen after 10min of inactivity. This is a requirement on site. The lock screen just prompts you for a user / pass it's not the same as logging out. I'll try and watch the relationship between the lock screen and the dock becoming responsive. Sorry I forgot to include this info in the original post.
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Last edited by koo_koo_bonkers; 10-07-2017 at 11:22 AM. Reason: auto correct
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  #8  
Old 10-12-2017, 09:48 AM
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EddieJones EddieJones is offline
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Default Re: Dock goes unresponsive more and more often

What are the sleep settings for the machine ? EUCON will disconnect if it sleeps.
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