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Old 10-12-2017, 05:54 AM
Geetar Geetar is offline
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Join Date: Nov 2014
Location: New Jersey
Posts: 3
Default What should I see in my iLok account?

Hey all, I have an open ticket with Avid on this but the communication is a bit slow and never seems to answer my direct questions, so I'll ask it here.

I bought a perpetual license for Pro Tools 12 in September 2016 along with the upgrade and support/plugin plan for a year.

When the upgrade and support plans were expiring last month, I decided to to the following:
  1. Pay $99 for the upgrade plan so I get all the new PT updates this coming year
  2. Not renew the support/plugin plan for $99 since I never need to open support tickets
  3. Buy the $49 Plugin subscription plan which gets me more plugins than the other plan did.

So, I did all of that - my Avid account is correct, and in my iLok account I see:
  • The new Plugin Subscription plan
  • My Perpetual Pro Tools license (bought in 2016)
  • My expired Pro Tools Plan

But, I don't see anything which confirms that I'm set to receive Pro Tools updates for the coming year - should I?
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Old 10-12-2017, 09:18 AM
jeffro's Avatar
jeffro jeffro is offline
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Join Date: Jun 1999
Location: CA
Posts: 7,097
Default Re: What should I see in my iLok account?

Thank you for renewing & subscribing!

Based on your description it sounds like your iLok account is correct.
Quote:
I don't see anything which confirms that I'm set to receive Pro Tools updates for the coming year - should I?
You can check 2 things to confirm this:
  1. my.avid.com/products - You should see the term for your Upgrade Plan which shows the date through which you will receive new releases.
  2. iLok License Manager (app) - Show Details for your Pro Tools Perpetual license/bundle and check the Release Limit. That defines what versions of PT will be authorized based on their release dates.
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  #3  
Old 10-12-2017, 11:36 AM
Geetar Geetar is offline
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Join Date: Nov 2014
Location: New Jersey
Posts: 3
Default Re: What should I see in my iLok account?

Ahhh, the Release Limit is the key! THANKS! That's what I've been looking for all along...
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