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  #1  
Old 08-30-2011, 06:30 AM
YouMeOh YouMeOh is offline
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Unhappy Creative Collection and AIR Plug-Ins won't install.

Formatted my old (2008) PC and upgraded to Win 7 64 bit (finally). Installed the Mbox 2 drivers, then the full PT9 installation followed by the 9.0.5 update. Everything works fine, PT launches and I can record, play back, I have sound etc, but for some reason the Creative Collection (with Xpand2, DB-33 etc) has not been installed. Neither has the AIR Plugins.

I have reinstalled several times and also tried running without applying the 9.0.5 update, but to no avail. I get no error message during installation, everything seems to be fine (but it's not..).

Has anyone else come across this problem? Solution?
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  #2  
Old 08-30-2011, 06:39 PM
filosofem filosofem is offline
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Default Re: Creative Collection and AIR Plug-Ins won't install.

What was the error dialog exactly?
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Old 08-31-2011, 01:41 AM
YouMeOh YouMeOh is offline
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Default Re: Creative Collection and AIR Plug-Ins won't install.

No error messages what so ever. Are there separate installers for the Creative Collection? I thought they were included in the main installer.
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Old 08-31-2011, 04:44 PM
filosofem filosofem is offline
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Default Re: Creative Collection and AIR Plug-Ins won't install.

I miss read your post. With the Pro Tools 9.0.x full installer there should be a check box for installing Creative Collection with Pro Tools.
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Old 09-01-2011, 01:53 AM
YouMeOh YouMeOh is offline
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Default Re: Creative Collection and AIR Plug-Ins won't install.

Indeed, and it is checked. Still, no software synths or AIR plugins are being installed. Clueless!
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  #6  
Old 09-01-2011, 06:34 PM
filosofem filosofem is offline
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Default Re: Creative Collection and AIR Plug-Ins won't install.

Does the Pro Tools full installer display 'Installing Creative Collection' if you watch the installation process? Is the Pro Tools Full Installer on disc or file? What size is the Pro Tools full installer file?
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  #7  
Old 09-12-2011, 12:56 AM
YouMeOh YouMeOh is offline
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Default Re: Creative Collection and AIR Plug-Ins won't install.

As it turned out, the downloaded .iso was not complete. Even though the Creative Collection was displayed in the installer, it wasn't actually there. I have spoken to my guy at Avid and he set everything straight.
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Old 09-13-2011, 06:31 AM
wunderkidD wunderkidD is offline
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Default Re: Creative Collection and AIR Plug-Ins won't install.

I'm experiencing the same problem, but there's no customer support in Ireland for me to call. What exactly did the Avid guy do to solve the issue?
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  #9  
Old 09-16-2011, 12:29 AM
YouMeOh YouMeOh is offline
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Default Re: Creative Collection and AIR Plug-Ins won't install.

Due to a bug with Avid's website on their Developers section (I work in the music software industry and have access to this section) the full 7 GB .iso was not downloaded, but only 2 GB. So even though the Creative Collection was displayed in the installer, it wasn't on the .iso file.
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