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  #1  
Old 07-20-2010, 05:35 PM
efrazier7 efrazier7 is offline
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Join Date: Jul 2010
Location: Charlotte
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Default Install Error: 2147213312 for Creative Collection
Hi,

I'm getting an install error for M-Powered 8 , error 2147213312.

Just bought the software from my local Guitar Center. Got the error on my desktop, and then tried to install it on my laptop and got the same error. Two completely different systems, same error. My desktop runs Vista, and my laptop runs Windows 7. I'm not sharing any peripheral devices.

I'm using an M-Audio Firewire 410.

I've been researching this and have read that Kensington drivers can cause this, but I have no Kensington drivers or products. Anyone have an idea what might be causing this? Thanks!
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  #2  
Old 07-20-2010, 05:45 PM
justus1900 justus1900 is offline
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Location: Montgomery, IL
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Default Re: Install Error: 2147213312 for Creative Collection
Sounds like you have a bad disc. Call AVID Tech Support. If they can not make it work they will download the program software to you and mail you out a new disc. My first PT8 software disc was bad and this is what AVID did.
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Main:
Model: Dell 5750 Precision Workstation
OS: Windows 11 Pro 64bit
CPU:*Intel Core Processor i7-10750H (6 Core, 12MB Cache, 2.60 GHz to 5.00 GHz,
Memory:64GB, 2X32GB,DDR4 2933Mhz Non-ECC
OS M.2 512GB PCIe NVMe, Record Intel 1TB SSD, 2T SSD, 1TB SSD
Focusrite Scarlett 18i20 3rd Gen
AVID Pro Tools 2023.12
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  #3  
Old 07-20-2010, 06:02 PM
efrazier7 efrazier7 is offline
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Default Re: Install Error: 2147213312 for Creative Collection
Thanks, Justus! I will definitely give them a call in the morning.
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  #4  
Old 07-21-2010, 08:53 PM
efrazier7 efrazier7 is offline
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Default Re: Install Error: 2147213312 for Creative Collection
I talked to tech support over the telephone tonight and it was indeed a bad install disc! If anyone else has this problem, give tech support a call and they should be able to direct you to a download that won't have any errors.
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  #5  
Old 07-22-2010, 10:42 AM
justus1900 justus1900 is offline
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Default Re: Install Error: 2147213312 for Creative Collection
Glad my suggestion was correct and you are now working. Enjoy your Pro Tools 8 and the DUC Forum.
__________________
Producer/Engineer/Musician
RIAA Platinum Sales Award: Lisa Stansfield "Affection"

Main:
Model: Dell 5750 Precision Workstation
OS: Windows 11 Pro 64bit
CPU:*Intel Core Processor i7-10750H (6 Core, 12MB Cache, 2.60 GHz to 5.00 GHz,
Memory:64GB, 2X32GB,DDR4 2933Mhz Non-ECC
OS M.2 512GB PCIe NVMe, Record Intel 1TB SSD, 2T SSD, 1TB SSD
Focusrite Scarlett 18i20 3rd Gen
AVID Pro Tools 2023.12
JBL LSR4328P 8"
JBL LSR310S 10 inch Powered Studio Subwoofer*
Yamaha HS50M Studio Monitors
Alesis Elevate 3 Studio Monitors
M-Audio Axiom 61 Midi Controller
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  #6  
Old 08-11-2010, 07:18 AM
David_A_C David_A_C is offline
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Join Date: Aug 2010
Location: glasgow, scotland
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Default Re: Install Error: 2147213312 for Creative Collection
do you have the number for tech support in the uk as i cannot find a copy of it and have this exact problem

David
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