Unable to start Pro Tools on my computer

[D.A.D]

Hello Everyone!

I am very new to Pro Tools (also my first DAW software). I recently purchased Pro Tools Perpetual.
I installed the software on my computer yesterday, did the necessary registration and activation.
Every time I try to open the software I get the following error message:

Could not complete your request because Assertion in "E:\ Code\ 223110\ ProTools\ AAE\ Source\ AAX\ CFicAAXWidget.cpp", line 851.

What am I doing Wrong?

Thanks,
Dennis.

My Computer details:
ID
Host Name : DESKTOP-1DPEIM0
Workgroup : WORKGROUP

Computer
Model : Dell Inspiron 5577
Serial Number : 13Q****
Chassis : Dell Notebook
Mainboard : Dell 0MVD5F
Serial Number : .13QQRM2.CN4************
BIOS : Dell 1.1.1 08/16/2018
TPM - Trusted Platform Module : INTC Intel 2.0 (PCR 24)
Intel vPro : 11.8.55.3510
Total Memory : 15.88GB SO-DIMM DDR4

Processors
Processor : Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (4C 8T 3.81GHz, 3.5GHz IMC, 4x 256kB L2, 6MB L3)
Socket/Slot : FC BGA1440

Chipset
Memory Controller : Dell Core (Kabylake-H QC) Mobile Host Bridge/DRAM Registers 100MHz, 2x 8GB SO-DIMM DDR4 2.4GHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : Hynix (Hyundai) HMA81GS6AFR8N-UH 8GB SO-DIMM DDR4 PC4-19200SO DDR4-2400 (17-17-17-40 4-57-19-6)
Memory Module : Hynix (Hyundai) HMA81GS6AFR8N-UH 8GB SO-DIMM DDR4 PC4-19200SO DDR4-2400 (17-17-17-40 4-57-19-6)

Video System
Monitor/Panel : ChiMei Generic PnP Monitor (1920x1080, 20PJK€156HGA
, 15.5")
Video Adapter : Intel(R) HD Graphics 630 (24CU 192SP SM6.1 1.1GHz, 768kB L2, 4GB DDR4 2.4GHz 128-bit, Integrated Graphics)

Graphics Processor
OpenCL : Intel(R) HD Graphics 630 (192SP 24C 1.1GHz, 512kB L2, 6.4GB DDR4 2.4GHz 128-bit, Integrated Graphics)
OpenCL : nVidia GeForce GTX 1050 (640SP 5C 1.5GHz, 4GB)
D3D 11 : NVIDIA GeForce GTX 1050 (4GB)
D3D 11 : Intel(R) HD Graphics 630 (192SP 24C 1.1GHz, 768kB L2, 128MB DDR4 2.4GHz 128-bit, Integrated Graphics)
OpenGL : GeForce GTX 1050/PCIe/SSE2 (4GB)

Storage Devices
TOSHIBA THNSNK128GVN8 M.2 2280 128GB (128GB, SATA600, M.2, SSD) : 119GB (C:)
TOSHIBA MQ01ABD100 (1TB, SATA600, 2.5", 5400rpm, 8MB Cache) : 932GB (D:)

Logical Storage Devices
OS (C:) : 105GB (NTFS, 4kB) @ TOSHIBA THNSNK128GVN8 M.2 2280 128GB (128GB, SATA600, M.2, SSD)
Hard Disk : 883MB (NTFS, 4kB) @ TOSHIBA THNSNK128GVN8 M.2 2280 128GB (128GB, SATA600, M.2, SSD)
Image : 12GB (NTFS, 4kB) @ TOSHIBA THNSNK128GVN8 M.2 2280 128GB (128GB, SATA600, M.2, SSD)
DELLSUPPORT : 1GB (NTFS, 4kB) @ TOSHIBA THNSNK128GVN8 M.2 2280 128GB (128GB, SATA600, M.2, SSD)
DATA (D:) : 931GB (NTFS, 4kB) @ TOSHIBA MQ01ABD100 (1TB, SATA600, 2.5", 5400rpm, 8MB Cache)
ESP : 646MB (FAT32, 4kB) @ TOSHIBA THNSNK128GVN8 M.2 2280 128GB (128GB, SATA600, M.2, SSD)

Peripherals
LPC Hub Controller #1 : Dell Sunrise Point-H LPC Controller
Audio Device : Dell CM238 HD Audio Controller
Disk Controller : Dell Sunrise Point-H SATA Controller [AHCI mode]
Disk Controller : Dell Sunrise Point-H PMC
USB Controller #1 : Dell Sunrise Point-H USB 3.0 xHCI Controller
SMBus/i2c Controller #1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft Software Printer Driver (300x300, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Printer : HP OfficeJet Pro 6960 PCL-3 (600x600, Colour)
Printer : HP OfficeJet Pro 6960 PCL-3 (1200x1200, USB, Colour)
Printer : HPOJ6960_Fax_Driver (300x300, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Scanners and Cameras
Scanner : HP OfficeJet Pro 6960 (NET) (Scanner, USB)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet)
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Wireless Adapter : Intel(R) Dual Band Wireless-AC 3165 (802.11n (HT), AES-CCMP, 54Mbps)

Power Management
Battery #1 : SDI Dell 73.99Wh/5.72Ah

Operating System
Windows System : Microsoft Windows 10 Professional 10.0.17763
Platform Compliance : x64

[jeffro]

Thanks for purchasing and welcome to the community.

That error is most commonly caused at the driver level and fixed by installing drivers or resetting the Playback Engine. Please let us know the results after following the steps there.

[YYR123]

Welcome to PT.
Thanks for the system report.

Everything looks good to me on the laptop, aside from that 1TB hard drive...that thing should only be used for backups.....

You will love the M.2 drives , they are amazing.

Did you load ILOK software?
Did you sync your ilok?

You didn’t mention what interface you’re using? You also didn’t mention if you had loaded the driver for said interface.

[albee1952]

In addition to the above advice, with Windows, you SHOULD ALWAYS use the Run as Admin option for installing programs(unless otherwise instructed by the manufacturer)

[D.A.D]

Originally Posted by YYR123

Welcome to PT.
Thanks for the system report.

Everything looks good to me on the laptop, aside from that 1TB hard drive...that thing should only be used for backups.....

You will love the M.2 drives , they are amazing.

Did you load ILOK software?
Did you sync your ilok?

You didn’t mention what interface you’re using? You also didn’t mention if you had loaded the driver for said interface.

Thanks for the advice. It got it working yesterday after I connected my Helix multi effects pedal and used it as my interface. This is going to be a steep learning curve for me, but I'm game.