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  #1  
Old 06-23-2014, 08:36 PM
peytontodd peytontodd is offline
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Join Date: Nov 2010
Location: Atlanta, Georgia USA
Posts: 69
Default Cannot Install Pro Tools

I am trying to install Pro Tools 8 on my new 64-bit Windows 8.1 laptop. It recognizes my M-box and gets a good ways into the install and then bombs with the error: Microsoft Visual C++ Redistributable Installer returned an error: Error 3010.

Please help!

I enclose a load of hopefully relevant Sandra information after the double line below:
===============
SiSoftware Sandra

General Information
Windows System : Microsoft Windows 8.1 Home 6.03.9600
Platform Compliance : x64
Full Name : Windows 8.1 6.3.9600
Kernel Type : Multiprocessor Free
BackOffice Components : No
Small Business Components : No
Terminal Services Components : No
Compute Cluster Components : No
Product ID : 00179-60969************
Product Key : QH83N-PC62G-PW***************
Registered Owner : peytontodd@att.net

Microsoft Software Licensing Tables (MSDM/SLIC)
Version : 0.01
Expected Windows Version : 6.03
Product Key : QH83N-PC62G-PW***************

Activation Status
Name : Windows(R), Core edition
Type : Windows(R) Operating System, OEM_DM channel
Activation Required : No

Data Execution Prevention (DEP)
Supported by CPU : Yes
Applications Protected : Yes
Drivers Protected : Yes

Virtual Machines and Runtime Engines
.NET Framework : 4.5.51641
.NET Framework : 3.5.30729 (SP1)
.NET Framework : 3.0.30729 (SP2)
Windows Communication Foundation : 3.0.4506
Windows Presentation Foundation : 3.0.6920
Windows Workflow Foundation : 3.0.4203 (SP2)
.NET Framework : 2.0.50727 (SP2)

Default Key Applications
Web Browser : Internet Explorer 11.00.9600.16518
Address Book : Address Book 6.03.9600.16384
Anti-Virus : Webroot SecureAnywhere
Anti-Spyware : Webroot SecureAnywhere

Session Settings
Host Name : DELL-LAPTOP
User : Peyton Todd
Time Since Start-Up : 60 day(s), 3 hour(s), 55 minute(s), 1 second(s)

OS Properties
Debug Version : No
Security Present : No
Remote Terminal Session : No

Boot Features
Boot Type : Normal

Automatic Update
Active Service : Yes
Status : Automatic
Scheduled Day : Every Day
Scheduled Time : 3:00:00 AM

Installed Windows Updates
Update for Windows 8.1 for x64-based Systems (KB2884846) : Critical Updates, Windows 8.1 (9.62MB - 9.62MB)
Security Update for Windows 8.1 for x64-based Systems (KB2892074) : Critical, Security Updates, Windows 8.1 (505.68kB - 505.68kB)
Update for Windows 8.1 for x64-based Systems (KB2909569) : Updates, Windows 8.1 (510.18kB - 510.18kB)
Update for Microsoft Camera Codec Pack for Windows 8.1 for x64-based Systems (KB2899189) : Updates, Windows 8.1 (13.87MB)
Update for Windows 8.1 for x64-based Systems (KB2917993) : Updates, Windows 8.1 (367.82kB - 367.82kB)
Security Update for Windows 8.1 for x64-based Systems (KB2909210) : Critical, Security Updates, Windows 8.1 (454.38kB - 454.38kB)
Security Update for Microsoft .NET Framework 3.5 on Windows 8.1 and Windows Server 2012 R2 for x64-based Systems (KB2898868) : Important, Security Updates, Windows 8.1 (9.91MB - 9.91MB)
Security Update for Microsoft .NET Framework 3.5 on Windows 8.1 and Windows Server 2012 R2 for x64-based Systems (KB2901125) : Important, Security Updates, Windows 8.1 (3.3MB - 3.3MB)
Security Update for Microsoft .NET Framework 4.5.1 on Windows 8.1 and Windows Server 2012 R2 for x64-based Systems (KB2898871) : Important, Security Updates, Windows 8.1 (35.26MB - 35.26MB)
Update for Windows 8.1 for x64-based Systems (KB2919907) : Updates, Windows 8.1 (60kB - 60kB)
Update for Windows 8.1 for x64-based Systems (KB2913760) : Critical Updates, Windows 8.1 (1.09MB - 1.09MB)
Security Update for Windows 8.1 for x64-based Systems (KB2929961) : Critical, Security Updates, Windows 8.1 (445.21kB - 445.21kB)
Security Update for Windows 8.1 for x64-based Systems (KB2930275) : Important, Security Updates, Windows 8.1 (1.9MB - 1.9MB)
Cumulative Security Update for Internet Explorer 11 for Windows 8.1 for x64-based Systems (KB2925418) : Critical, Security Updates, Windows 8.1 (34MB - 34MB)
Security Update for Windows 8.1 for x64-based Systems (KB2922229) : Important, Security Updates, Windows 8.1 (1.53MB - 1.53MB)
Security Update for Internet Explorer 11 for Windows 8.1 for x64-based Systems (KB2936068) : Critical, Security Updates, Windows 8.1 (15MB - 15MB)
Security Update for Windows 8.1 for x64-based Systems (KB2962140) : Security Updates, Windows 8.1 (2.25MB - 2.25MB)
Update for Windows 8.1 for x64-based Systems (KB2965065) : Critical Updates, Windows 8.1 (400.89kB - 400.89kB)
Security Update for Windows 8.1 for x64-based Systems (KB2926765) : Important, Security Updates, Windows 8.1 (13.09MB - 13.09MB)
Security Update for Microsoft .NET Framework 3.5 on Windows 8.1 and Windows Server 2012 R2 for x64-based Systems (KB2931358) : Important, Security Updates, Windows 8.1 (322kB - 322kB)
Security Update for Microsoft .NET Framework 4.5.1 on Windows 8.1 and Windows Server 2012 R2 for x64-based Systems (KB2931366) : Important, Security Updates, Windows 8.1 (583.75kB - 583.75kB)
Update for .NET Native on Windows 8.1 and Windows Server 2012 R2 for x64-based Systems (KB2954879) : Updates, Windows 8.1 (104.52kB - 104.52kB)
Update for Windows 8.1 for x64-based Systems (KB2939153) : Update Rollups, Windows 8.1 (4.68MB - 4.68MB)
Update for Windows 8.1 for x64-based Systems (KB2950153) : Updates, Windows 8.1 (213kB - 213kB)
Update for Windows 8.1 for x64-based Systems (KB2956575) : Critical Updates, Windows 8.1 (12.74MB - 12.74MB)
Update for Windows 8.1 for x64-based Systems (KB2958262) : Updates, Windows 8.1 (2MB - 2MB)
Update for Windows 8.1 for x64-based Systems (KB2969339) : Critical Updates, Windows 8.1 (10.09MB - 10.09MB)
Security Update for Windows 8.1 for x64-based Systems (KB2920189) : Security Updates, Windows 8.1 (31.25kB - 31.25kB)
Security Update for Windows 8.1 for x64-based Systems (KB2964736) : Critical, Security Updates, Windows 8.1 (925.27kB - 925.27kB)
Update for Windows 8.1 for x64-based Systems (KB2965142) : Critical Updates, Windows 8.1 (5MB - 5MB)
Update for Windows 8.1 for x64-based Systems (KB2969817) : Critical Updates, Windows 8.1 (172.32kB - 172.32kB)
Security Update for Windows 8.1 for x64-based Systems (KB2957189) : Important, Security Updates, Windows 8.1 (1.15MB - 1.15MB)
Update for Windows 8.1 for x64-based Systems (KB2965699) : Critical Updates, Windows 8.1 (1.92MB - 1.92MB)
Update for Windows 8.1 for x64-based Systems (KB2966804) : Updates, Windows 8.1 (159.77kB - 159.77kB)
Cumulative Security Update for Internet Explorer 11 for Windows 8.1 for x64-based Systems (KB2957689) : Critical, Security Updates, Windows 8.1 (35.79MB - 35.79MB)
Update for Windows 8.1 for x64-based Systems (KB2955164) : Critical Updates, Windows 8.1 (97.31MB - 97.34MB)
Security Update for Windows 8.1 for x64-based Systems (KB2964718) : Critical, Security Updates, Windows 8.1 (1.59MB - 1.59MB)
Security Update for Windows 8.1 for x64-based Systems (KB2939576) : Important, Security Updates, Windows 8.1 (1MB - 1MB)
Security Update for Internet Explorer Flash Player for Windows 8.1 for x64-based Systems (KB2966072) : Security Updates, Windows 8.1 (10.5MB)
Security Update for Windows 8.1 for x64-based Systems (KB2965788) : Important, Security Updates, Windows 8.1 (1.29MB - 1.29MB)

Available Windows Updates
Update for Windows 8.1 for x64-based Systems (KB2962409) : Updates, Windows 8.1 (49.68MB - 49.68MB)
Windows 8.1 Update for x64-based Systems (KB2919355) : Critical, Security Updates, Windows 8.1 (890.18MB - 890.18MB)

Regional Settings
User Default Locale : 1033
Country : United States
Language : English (United States)
Currency : USD
Time Zone : Eastern Daylight Time
ANSI Code Page : 1252
OEM Code Page : 437

Operating System Folders
Windows Folder : C:\WINDOWS
System Folder : C:\WINDOWS\system32
Application Data Path : C:\Users\Peyton\Desktop
Programs Path : C:\Program Files
Temporary Folder : C:\Users\Peyton\AppData\Local\Temp

Performance Enhancing Tips
Tip 1300 : Enter your company name or 'Home' instead of 'Unknown'.
Tip 1310 : Licensing table found. OEM Windows can be activated off-line.
Warning 1316 : This copy of Windows contains Activation Technology. Back up your activation.
Tip 1327 : Java Runtime Engine not installed. Install it to run the current Java applications.
Warning 1321 : Critical updates are available! Update as soon as possible.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.
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  #2  
Old 06-23-2014, 10:43 PM
Craig F Craig F is offline
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Join Date: Aug 2000
Location: Portland, OR
Posts: 12,591
Default Re: Cannot Install Pro Tools

PT8 is not approved for Windows 8.1
Windows 7 pre SP1 is the last version 8 will run on
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PT11 System Requirements link http://avid.force.com/pkb/articles/C...m-Requirements


Thank you,

Craig
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  #3  
Old 06-24-2014, 07:26 AM
ajhous's Avatar
ajhous ajhous is offline
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Location: Illinois
Posts: 44
Default Re: Cannot Install Pro Tools

You can install/run in windows 7 compatibility. Just right click pro tools > compatibility
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  #4  
Old 06-26-2014, 05:18 AM
peytontodd peytontodd is offline
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Join Date: Nov 2010
Location: Atlanta, Georgia USA
Posts: 69
Default Re: Cannot Install Pro Tools

Thanks for the info. But do you know how I would access windows 7 compatibility? I assume this must be part of Windows 8.1 somewhere (which I bought to try to keep up with developments, but which so far I hate!).

Update: Everything I've been able to learn about compatibility mode in Windows 8 starts by clicking on the program's icon. But there is none in this case since Protools does not install!

Last edited by peytontodd; 06-26-2014 at 05:57 AM. Reason: Update after more research
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  #5  
Old 06-26-2014, 06:46 AM
Benoni's Avatar
Benoni Benoni is offline
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Posts: 9,759
Default Re: Cannot Install Pro Tools

Quote:
Originally Posted by peytontodd View Post
Thanks for the info. But do you know how I would access windows 7 compatibility? I assume this must be part of Windows 8.1 somewhere (which I bought to try to keep up with developments, but which so far I hate!).

Update: Everything I've been able to learn about compatibility mode in Windows 8 starts by clicking on the program's icon. But there is none in this case since Protools does not install!
Hi there, as mentioned PT LE 8 is not approved for Windows 8/8.1 and never will be. Have you considered upgrading to PT11? There are so many improvements from LE8 its mind blowing.
http://www.avid.com/US/products/pro-tools-software

There is a free 30 day trial available for PT11 as well, you should check it out.
http://www.avid.com/Trial/ProTools



That said, I have been able to install LE8 on Windows 8.

Some things you can try would be, first, make sure UAC is OFF.

Control Panel>User Accounts>Change User Account Control Setting

Set it to NEVER NOTIFY

Installing PT LE8:

Instead of just double clicking the install icon, Right Click and choose Run As Administrator. It should install, at least it has for me.

If that does not work, Right Click the installer icon - Properties>Compatibility Settings

Check the box under Compatibility Mode and choose something like Windows 7. Apply. OK.

Right Click the icon and Run As Administrator to install.

What exact version are you trying to install?

You should be using the FULL 8.0.4 installer, not 8.0 or anything less than 8.0.4

Just know you will be on your own for tech support.
__________________
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Windows 10 Pro 64 Bit

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  #6  
Old 06-26-2014, 09:15 AM
peytontodd peytontodd is offline
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Join Date: Nov 2010
Location: Atlanta, Georgia USA
Posts: 69
Default Re: Cannot Install Pro Tools

There's no upgrade path from 8.04 to PT 11, so I'd have to pay $699; also their compatibility chart claims I'd need a dedicated disk for audio processing, which would be a real bummer since this is a laptop.

Fortunately, though, thanks to your instructions I was able to install 8.04 successfully, at least after a few hiccups: mainly that it couldn't install the PACE iLok drivers - which also happened on one of my two Win 7 PCs, but Protools runs there despite this. On this laptop, however, it was necessary to install iLok from the iLok website, which led to a few hurdles of its own.

Now, however, ProTools loads successfully, and seems to work fine for my particular use of it (excerpting sentences from spoken dialogs into .wav files, plus occasionally digitizing from audiotapes though I haven't actually tested all of these). The only irritation is that whenever I load ProTools now I get the error message: "The DigiMDIService could not be acquired. Please verify that it is properly installed and registered (may require a complete reinstall)".

Well, maybe it doesn't matter for what I need to do with ProTools, although it would be nice if everything worked! I wouldn't get have the nagging worry that this could lead to some other unfortunate consequence later. So if you know how to fix this, too, that would be great.

Either way, though, I'm very grateful since I could never have installed it without you.
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  #7  
Old 06-26-2014, 09:34 AM
Craig F Craig F is offline
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Join Date: Aug 2000
Location: Portland, OR
Posts: 12,591
Default Re: Cannot Install Pro Tools

Pro Tools has always required a separate drive for the sessions
best case, you have decrease performance
worst case, Pro Tools crashes during recording and overwrites system files (I have seen it happen but not for a long time)
__________________
...

"Fly High Freeee click psst tic tic tic click Bird Yeah!" - dave911

PT11 System Requirements link http://avid.force.com/pkb/articles/C...m-Requirements


Thank you,

Craig
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  #8  
Old 06-26-2014, 10:18 AM
peytontodd peytontodd is offline
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Join Date: Nov 2010
Location: Atlanta, Georgia USA
Posts: 69
Default Re: Cannot Install Pro Tools

Fortunately the great bulk of what I've had to do over the years (ever since the Digi001!) has involved a separate hard drive from the C drive on which Pro Tools itself was installed. There was lots of other stuff on the extra drive, just not in use at the moment I was working in Pro Tools. Did the very existence of those other things on the drive constitute a problem?
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  #9  
Old 06-26-2014, 10:21 AM
Benoni's Avatar
Benoni Benoni is offline
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Join Date: Oct 2008
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Posts: 9,759
Default Re: Cannot Install Pro Tools

Quote:
Originally Posted by peytontodd View Post
There's no upgrade path from 8.04 to PT 11, so I'd have to pay $699; also their compatibility chart claims I'd need a dedicated disk for audio processing, which would be a real bummer since this is a laptop.

Fortunately, though, thanks to your instructions I was able to install 8.04 successfully, at least after a few hiccups: mainly that it couldn't install the PACE iLok drivers - which also happened on one of my two Win 7 PCs, but Protools runs there despite this. On this laptop, however, it was necessary to install iLok from the iLok website, which led to a few hurdles of its own.

Now, however, ProTools loads successfully, and seems to work fine for my particular use of it (excerpting sentences from spoken dialogs into .wav files, plus occasionally digitizing from audiotapes though I haven't actually tested all of these). The only irritation is that whenever I load ProTools now I get the error message: "The DigiMDIService could not be acquired. Please verify that it is properly installed and registered (may require a complete reinstall)".

Well, maybe it doesn't matter for what I need to do with ProTools, although it would be nice if everything worked! I wouldn't get have the nagging worry that this could lead to some other unfortunate consequence later. So if you know how to fix this, too, that would be great.

Either way, though, I'm very grateful since I could never have installed it without you.
Did you get the iLok drivers installed? I know you don't need them for PT LE8 to auth, but you should have them anyway. D/L from iLok.com if you haven't yet.

This is the problem when running an unsupported system, when you run into errors, your kinda on your own.

One thing you can try it to Launch Pro Tools with Run As Admin instead of just double clicking to open. Its the same process I described earlier, just Right Click the PT icon and choose Run As Admin, that can help with MIDI issues and other stuff.

You should be able to get the PT11 upgrade for $399..... What interface do you have? Mbox or Mbox 2?
http://www.sweetwater.com/feature/protools11/

http://shop.avid.com/ccrz__ProductDe...t=&&store=shop

Or, have you considered the Eleven Rack? $699 or less brand new and it comes with Pro Tools 10/11 combo license! Amazing deal!
http://www.sweetwater.com/store/detail/ElevenRack/
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