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Old 01-13-2019, 03:03 PM
philipbarman philipbarman is offline
Join Date: Dec 2018
Location: Stockholm
Posts: 1
Default Won't get reset password email after resetting password in avid download center


Just bought Protools after being away for many years.

I can't get in to the avid download center, due to wrong password or username. I clicked reset password and it said "password succesfully reset check your email for you new password" I have tried to reset it three times now but I don't get any email. Please help!
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Old 01-13-2019, 09:37 PM
jeffro's Avatar
jeffro jeffro is offline
Join Date: Jun 1999
Location: SF Bay Area
Posts: 8,270
Default Re: Won't get reset password email after resetting password in avid download center

Welcome to the community.

I set a temp password and updated your support case. Please check your email and reply to the case notice if needed.
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