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Old 11-09-2018, 08:23 PM
rbeggs rbeggs is offline
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Default iPad Pro, Pro Tools Dock, ethernet connectivity issue?

Page two of the Pro Tools | Dock guide describes using the Apple Lightning to USB 3 Camera Adapter + USB 2 Ethernet adapter to establish a hard wired connection between the ipad and the host computer.

This configuration does not work with my model MQDT2LL/A 10 1/2" iPad Pro. The iPad recognizes the camera adapter but does not show connection to ethernet. What's odd is that both my iPhone X and a smaller iPad, model MP21F2LL/A, both connect to ethernet through the same connection that does not work with the iPad Pro. Both iPads are recent models running the latest IOS.

Apple phone support had no answer and gave up, telling me to factory reset the iPad or go to the "Genius Bar". Well, that went as expected, only worse. I was told that the configuration is not supported by Apple. I demonstrated how that dongle set lit up my iPhone and the other iPad with an Ethernet port before her very eyes. She simply said, "That's not supposed to happen, it's not supported". Good luck.

Avid tech support was diligent and worked hard but gave up and said they'd kick it upstairs and get back to me.

This does not appear to be a Pro Tools problem and the manual says it works. I admit I haven't tried the factory reset yet.

Has anybody else experienced this issue? What am I missing?

Thanks,

Richard Beggs
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Last edited by rbeggs; 11-09-2018 at 08:26 PM. Reason: Duplicate in wrong forum
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Old 11-10-2018, 07:50 AM
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EddieJones EddieJones is offline
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Default Re: iPad Pro, Pro Tools Dock, ethernet connectivity issue?

I'm not sure of your adapter issue unfortunately but if your wifi network is setup good the Control App should be Ok on that in the meantime.
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Old 05-06-2019, 05:03 PM
gersonlazoq gersonlazoq is offline
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Default Re: iPad Pro, Pro Tools Dock, ethernet connectivity issue?

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Originally Posted by EddieJones View Post
I'm not sure of your adapter issue unfortunately but if your wifi network is setup good the Control App should be Ok on that in the meantime.
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Old 05-06-2019, 05:04 PM
gersonlazoq gersonlazoq is offline
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Default Re: iPad Pro, Pro Tools Dock, ethernet connectivity issue?

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Originally Posted by EddieJones View Post
I'm not sure of your adapter issue unfortunately but if your wifi network is setup good the Control App should be Ok on that in the meantime.
Hi Eddie,

What’s your knowledge about connecting the new iPad Pro 2018 directly through the USB-C cord? I tried it this morning in my iMac Pro and it was recognized perfectly on the Eucon app without wifi connection, later I tried it on my Mac Pro (trashcan) through the Thunderbolt 3 ports of my UAD Apollo x8p but Eucon didn’t recognize it unless I turned on WiFi. Currently on the latest versions of Eucon, PT Control and lates PT Ultimate.

Any help?

Best,
__________________
Bassist | Producer | Recording & Mixing Engineer | Arranger | Composer

Mac Pro Late 2013 | 2.7GHz 12-Core Intel Xeon E5-2697v2 Processor | 64GB of 1866MHz DDR3 ECC | 1TB PCIe-based SSD | Dual AMD FirePro D700 GPUs with 6GB of GDDR5 VRAM each

macOS Mojave 10.14.5

UAD Apollo x8p
UAD Satellite Octo Thunderbolt
UAD Satellite Quad Thunderbolt
Focal Alpha 65
Furman M-8x2 Power Conditioner

Avid S3 Control Surface
Pro tools Ultimate 2019.5
EUCON 19.5.1
Pro Tools Control 19.5
iPad Pro Late 2018 | 12.9-inch | Wi‑Fi | 64GB

Ken Smith Bass 6 Elite
Aguilar Tone Hammer 500
Epifani T112

Jazz Composition/Performance/Music Production & Engineering candidate at
Berklee College of Music
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  #5  
Old 05-08-2019, 06:36 AM
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EddieJones EddieJones is offline
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Default Re: iPad Pro, Pro Tools Dock, ethernet connectivity issue?

It has to be on the same network...going through the Appollo won't work.
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