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  #1  
Old 08-14-2014, 10:52 PM
Soleille Soleille is offline
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Default PRO TOOLS 11.2.0 -- Sound disappears...

Hello ! :)

I'm having problems with Pro Tools (I've just bought version 11).

When I want to listen to my tracks, after some time (seconds or minutes), there is a little "scratch" sound and then there is no more sound at all coming from Pro Tools.

If I close the session and open another one, either there is no sound at all, either the sound quality is very bad (with mainly scratchy sounds).

When the music disappears, if I let it go on anyway (it is still playing but there is no sound), after 30 seconds or 1 minute, the sound sometimes comes back (a little scratchy).

The only solution to have the sound back is to open the Setup menu, click on Playback engine and change the value. 128 is the value wih allows me to listen to the track long enougth... 2 or 3 minutes, not more, then the problem is back again, and so on...

I've removed the Fast Trac Duo driver and re-installed it, but this doesn't help.
Each time I launch Pro Tools, I run it as an administrator (otherwise, I have many I/O error messages saying that somes buses have been deactivated).


I'm using Windows 7 with 8 Gb of RAM and the processor is a Core i5. The system is on a SSD disk and the audio files are on a SSHD disk (7200 rpm).
When listening to music in Pro Tools or when working in Pro Tools, the CPU usage is about 17% and it uses 18% of RAM...


Do you have an idea or a solution ?


Thank you for your help ! :)
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  #2  
Old 08-14-2014, 10:56 PM
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JFreak JFreak is offline
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Default Re: PRO TOOLS 11.2.0 -- Sound disappears...

Please read the Help Us Help You link that appears on the header of every page on this forum.

While doing that, start downloading PT 11.2.1 and once you've gone through the Help Us page, continue reading the PT 11.2.1 readme file and then proceed to updating your PT to current version.

And then report back.
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  #3  
Old 08-14-2014, 11:15 PM
Soleille Soleille is offline
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Default Re: PRO TOOLS 11.2.0 -- Sound disappears...

Hello. :)

I'm sorry, I've searched, but I can't find where to go to download Pro Tools 11.2.1.
Where should I go to download the file ?

Thank you. :)
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  #4  
Old 08-14-2014, 11:16 PM
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JFreak JFreak is offline
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Default Re: PRO TOOLS 11.2.0 -- Sound disappears...

Quote:
Originally Posted by Soleille View Post
Hello. :)

I'm sorry, I've searched, but I can't find where to go to download Pro Tools 11.2.1.
Where should I go to download the file ?

Thank you. :)
It will show up on your Avid.com account, as said in this knowledgebase article.
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  #5  
Old 08-14-2014, 11:31 PM
Soleille Soleille is offline
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Default Re: PRO TOOLS 11.2.0 -- Sound disappears...

I think I've found it :
1- Go to my account
2- click on Products and subscriptions
3- and then, click on the "Show" (I was looking for an "upgrade" word...) link beside "Product Details and Download Links".

Then you see the links to download the 11.2.1 files.

Thank you. :)
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  #6  
Old 08-17-2014, 02:42 PM
Soleille Soleille is offline
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Default Re: PRO TOOLS 11.2.0 -- Sound disappears...

Hello ! :)

I upgraded to the last version but it didn't fix the problem.

Then, I read this page :
http://avid.force.com/pkb/articles/e...411?popup=true
(http://avid.force.com/pkb/articles/T...oting/en367983)
and I disabled Turbo Boost and C-State Transition (BIOS). I also removed old databases and files.

Now, I've been using Pro Tools without any problems for the last three days. :)

Thank you. :)
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