Renewed Annual Subscription Plan - Activation Issues

[Joeymd67]

I recently paid to update my annual subscription of pro tools 12. I have the educational discount. I went through all the steps, got my educational discount verified and entered in the correct iLok ID that my account is attached to. I received multiple confirmation emails that everything was done correctly, and my subscription on my account page says "active." However, I cannot start the program because it says that all my iLok subscriptions have ended. I cannot activate any because it says there are not licenses linked to my account. My old licenses all "expired" already. In the Avid application manager, it says my product is "active" but not "activated" which just blows my mind. Also the iLok manager has no download buttons showing and also says that I can't refresh my licenses. This is an extremely frustrating problem considering I have multiple projects due at the end of the week! My Avid support case is also listed as "low priority" which is great. Any help would be greatly appreciated. Thank you!

[jeffro]

Welcome to the community.

Will check out your case and reply via email.

[pcvladek]

Hello,

I have exactly the same problem. Can you help me?

Thanks.