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iLok upgrade wont let me into pro tools
My Pro Tools will not open. I get a message that I must upgrade my ilock, see attachment. I did this and still get the same message. Ilock's help says to refer to Avid. My Pro Tools is 11.3.1 not HD. Any help would sure be appreciated. Thanks!!ilock.JPG
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#2
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Re: ilock upgrade wont let me into pro tools
Is this a new problem on a system that was working before, or has it not worked ever? Assuming it worked before, log onto your iLok account. If your iLok shows up and you can see your licenses, run the re-sync function in the iLok manager. If your iLok doesn't appear, pull it and plug it back in, or try another USB port.
If its not lighting up blue, than its not being seen by the computer(which we have zero information about)
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HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
#3
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Re: ilock upgrade wont let me into pro tools
Yes it has worked excellent from 2013 until last week on the same computer. I tried the re-sync and still the same messages. There is a blue light on the ilock and I can see the license in the account manager. My current version of iLock is 2.4.3.756 and I am using Windows 7 Professional. Really confused...
Last edited by tbond; 08-25-2017 at 10:19 PM. |
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Re: ilock upgrade wont let me into pro tools
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Re: ilock upgrade wont let me into pro tools
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Re: ilock upgrade wont let me into pro tools
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Re: ilock upgrade wont let me into pro tools
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I have checked all USB Hubs in the control panel and all "Allow the computer to turn off this device to save power" boxes were and are unchecked. Device Status claims that all devices and ports are working properly. I still don't get why the upgrade iLok notice keeps popping up. |
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Re: iLok upgrade wont let me into pro tools
You mentioned updating iLok but later said you have 2.4.3.756 installed which is an older version.
iLok License Manager 3.1.6 was released last March and should fix this for you. Please see avid.force.com/pkb/articles/Error_Message/Authorization-exception-when-launching-Pro-Tools
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Re: iLok upgrade wont let me into pro tools
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Due to Microsoft bugs where some Windows 7 systems are unable to update, we've changed our installer to no longer require any Windows 7 updates. As you can see this whole thing is in a circular mode. I thought someone else would have experienced this. I'll try the 3.1.6. Thanks!! |
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Re: iLok upgrade wont let me into pro tools
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Installing the updated iLM should solve the problem on your system.
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