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#1
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Beyond Annoyed
I have a project in the cloud which I am now getting an error when loading saying "There was a problem downloading. Would you like to try to open the cached copy?". When I try to open the cached copy I get the following error......
"Could not complete your request because The parameter is incorrect. (87) c:\Users\pat\Documents\Pro Tools\Project Cache\k-ON0U60dXBKGk4FniqbCb\QfUOTbK_ebbOQxGi7AO9Aa.ptproj ect\Revision History\Manual Saves\0122.ptpx" I have been working on this project for months and I need it back. How do I get the project back? |
#2
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Re: Beyond Annoyed
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Checking on this further... -Tope |
#3
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Re: Beyond Annoyed
Upon checking, you've already exceeded the 1GB project limit. Did you previously have an active cloud storage plan?
-Tope |
#4
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Re: Beyond Annoyed
What a pathetic response!
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#6
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Re: Beyond Annoyed
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LOL! Thanks to the Support guys again! Sent from my iPhone using Tapatalk |
#7
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Re: Beyond Annoyed
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And to answer your question I signed in and out several times and rebooted but it has made no difference. Sent from my iPhone using Tapatalk |
#8
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Re: Beyond Annoyed
I'm really stuck here. I cannot access the project that I have been working on for months. How do I get at least the audio back from the cloud?
FYI, I have just done a disk size check on my Project Cache directory on my local disk and the total size of that is 268MB and I only have 2 projects so I have no idea why my cloud thinks I have over 1GB of space used because I just don't. I'm hoping that all the audio files are still there so I can get them back. Can anyone help me get my files back from the cloud? Please! I'm desperate here. |
#9
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Re: Beyond Annoyed
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-Tope |
#10
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Re: Beyond Annoyed
Hi,
Thanks for looking into this. The only cloud plan I ever had is the 1Gb one that comes with PTF. I had 3 projects in it and I deleted one to make space but the cloud still thinks I have 3 although when I choose to open a project I only see 2. Ive already created a separate thread about this problem. I dont seem to have any way of clearing space in the cloud and when I launch PTF it says I have 99% used in the cloud. Can you help me get access back to my work? Thanks so much. Sent from my iPhone using Tapatalk |
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