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  #1  
Old 06-06-2019, 07:31 AM
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thewiz thewiz is offline
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Default "Pro Tools has quit unexpectedly" every time I try to open a session

Been working all day tracking drums. Had a break and now this is happening for the last 4 hours. Can’t make it work. Mac OS 10.13.6
Been stable forever and now this. I’ve tried restart, trashing preference etc..please help!!


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  #2  
Old 06-06-2019, 08:15 AM
Rich Breen Rich Breen is offline
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Default Re: Total breakdown 12.9.5

There's so little information here - it'll be pretty difficult to help until you provide more: Like *when* does it crash? I know OS 10.13.6, but is it PT2019.5? Hardware? Interfaces?

In the meantime, the usual troubleshooting steps apply:
Try booting PT with 'n' key held down to boot to the playback engine dialog and see if that looks correct.
Trash prefs (use the Pete Gates utility) and see where you''re at.
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  #3  
Old 06-06-2019, 08:19 AM
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thewiz thewiz is offline
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Default Re: Total breakdown 12.9.5

Pete gates? It crashes every time I try to open a session no matter what..tried pressing n and tried internal and ext sound card. I’ve got UAD Apollo Thunderbolt cards. Worked all day and suddenly stop. Tried restart, trashing PT preference reinstall PT and drivers. No luck


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Old 06-06-2019, 08:33 AM
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Default Re: Total breakdown 12.9.5

Try a new user account on your OS.
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Old 06-06-2019, 08:39 AM
the19thbear the19thbear is offline
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Default Re: Total breakdown 12.9.5

Did you try the “n” thing as suggested earlier? Selecting your sound card.


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Old 06-06-2019, 08:40 AM
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thewiz thewiz is offline
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Default Re: Total breakdown 12.9.5

Quote:
Originally Posted by the19thbear View Post
Did you try the “n” thing as suggested earlier? Selecting your sound card.


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Yes many hours ago..I can’t even create a new empty project without crash


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  #7  
Old 06-06-2019, 09:36 AM
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DetroitT DetroitT is offline
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Default Re: Total breakdown 12.9.5

Remove all plugins
Reinstall protools from download

2.
Startup from backup and check performance

3. Reseat hardware

Post your help us help you specs.
Good luck. Take a breath.
T
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Old 06-06-2019, 10:20 AM
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Default Re: Total breakdown 12.9.5

Could also be a hard drive issue.
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  #9  
Old 06-06-2019, 10:25 AM
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thewiz thewiz is offline
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Default Re: Total breakdown 12.9.5

I’m backing up my files and will try to go back to an early backup


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  #10  
Old 06-06-2019, 10:48 AM
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thewiz thewiz is offline
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Default Re: Total breakdown 12.9.5

Thanks guys!! The Peter Gates Utility worked!!!
All is good.


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