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#1
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Unable to login to DUC
Yesterday when trying to log in to the forum from my desktop (using IE11), I was told my password was incorrect and that I used up all my password attempts. This was after one login.
I clicked the link to have my password reset, then tried to login with the new password that Avid had sent from a different browser (Chrome) I got the same message. Has anyone else experienced this? Does anybody know how I can fix it? I’m currently using the form from Tapatalk on my phone, but I like to be able to work from my desktop as well Sent from my iPhone using Tapatalk
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Best Regards, Bob Charest __________________________________________ Macbook Pro Ventura 13.6 Pro Tools 2023.6 Focusrite Clarett 4 Pre, 2018 Mac Mini Sonoma 14.4.1 Protools Studio 2024.3, X32-Rack & RME BabyFace Pro |
#2
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Re: Unable to login to DUC
Things are working correctly today, so no permanent problem.
Sent from my iPhone using Tapatalk
__________________
Best Regards, Bob Charest __________________________________________ Macbook Pro Ventura 13.6 Pro Tools 2023.6 Focusrite Clarett 4 Pre, 2018 Mac Mini Sonoma 14.4.1 Protools Studio 2024.3, X32-Rack & RME BabyFace Pro |
#3
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Re: Unable to login to DUC
Look at the usual suspects:
caps lock on using the right case - I think DUC passwords are case sensitive using the numeral zero 0 when you should be using the letter O and vice versa are you allowing cookies are you running any script blockers are you behind a firewall |
#4
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Re: Unable to login to DUC
Thanks for your reply - I thought I’d updated this thread the next day as the problem cleared... but I must’ve forgotten.
Sent from my iPhone using Tapatalk
__________________
Best Regards, Bob Charest __________________________________________ Macbook Pro Ventura 13.6 Pro Tools 2023.6 Focusrite Clarett 4 Pre, 2018 Mac Mini Sonoma 14.4.1 Protools Studio 2024.3, X32-Rack & RME BabyFace Pro |
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