|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
#1
|
||||
|
||||
How Long for AVID Support to Respond?
I sent Avid support a ticket on Monday regarding an issue with my license renewal. Avid has shut me off from PT claiming my renewable license has expired. Only my Avid account says my PT license expires 10-11-2021...NEXT YEAR! I put in the ticket on Monday. Shouldn't someone have responded by now? How long should it take? Meanwhile, I can't use PT at all as my iLok licenses can't reactivate.
__________________
"Never believe anything you hear in a song." Tyrion Lannister, Game of Thrones Owner: Dragon Rock Productions LLC |
#3
|
||||
|
||||
Re: How Long for AVID Support to Respond?
__________________
"Never believe anything you hear in a song." Tyrion Lannister, Game of Thrones Owner: Dragon Rock Productions LLC |
#4
|
||||
|
||||
Re: How Long for AVID Support to Respond?
Update- Got a reply back late yesterday afternoon. Hopefully they will resolve this today. Apparently there was an issue processing my payment which I did not know. In any case, the issue lies with the payment system and they're looking into it.
__________________
"Never believe anything you hear in a song." Tyrion Lannister, Game of Thrones Owner: Dragon Rock Productions LLC |
#5
|
|||
|
|||
Re: How Long for AVID Support to Respond?
How long does it take for avid support to respond in 2021? I've submitted a question on friday and still haven't got any response. Also does anyone know also if you can contact support via chat, I tried for several hours and every time the bot replied that there are no employees available
|
#6
|
||||
|
||||
Re: How Long for AVID Support to Respond?
Quote:
Looks like this is regarding a transfer of ownership. The seller started a case on 10/1 but it's taken several attempts by our rep to get all the info needed (the System ID was just provided today). I'll escalate your case and make sure it gets linked to the seller's case.
__________________
• linkedin •
|
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Will Someone from Customer Support Please Respond to This?!! | ZiZO | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) | 1 | 01-23-2012 01:11 AM |
Should my 003 take this long to respond? | markblasco | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) | 1 | 01-13-2010 02:11 AM |
HUI support in 6.4 - Digi please respond | ianmiller | Pro Tools TDM Systems (Mac) | 8 | 05-06-2004 10:01 AM |
TECH SUPPORT PLEASE PLEASE RESPOND !!! | Techsupt2 | Digidesign Hardware & Software | 2 | 09-06-1999 12:55 AM |