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Old 02-07-2013, 10:58 PM
cmeier7 cmeier7 is offline
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Join Date: Feb 2013
Location: Moline, IL
Posts: 3
Exclamation Initialization Error Code: -7 Help!

I've read a couple forums with this issue, but none have produced an adequate solution. The issue: I have suddenly been unable to open Pro-Tools MP 9 application on my system. I installed and activated Pro Tools back around August 2012, and it has been running great until recently. The last time it worked was Jan 17th, 2013. I tried opening the application a few days ago and it gave me this window:

Initialization Error
"Code: -7"

followed by a window:

ProTools MP.exe - Application Error
"The application was unable to start correctly (0xc0000142). Click OK to close the application."

I have tried updating, reinstalling Pro Tools, plugins, and drivers including PACE iLok drivers. Pro Tools is able to run past this error message in Safe Mode, but unable to use the iLok because the drivers are turned off. I also tried updating with Pro Tools MP 9.0.5 updater, and it resulted during reboot with an Initialization Error code -7, and a PACE Error code -3. Thought the PACE error was very interesting.

Also I tried a system restore to a previous point and deleted some windows updates. No change. Tried a clean boot with msconfig, also no change.

I have an activated Windows 7 Ultimate x64, running on a system that is more than capable. See the Sandra report below. My last thought is to re-install Windows, but I would really like to avoid going that route. Does anyone have any thoughts or solutions? This is a very frustrating issue and I would be grateful for some help, otherwise as it stands I can't run Pro Tools!

----------------------

SiSoftware Sandra

ID
Host Name : Curtis-PC
Workgroup : WORKGROUP

Computer
Model : GigaByte
Serial Number : To be fille***********
Chassis : GigaByte Desktop
Mainboard : GigaByte Z77X-UD3H
Serial Number : To be fille***********
BIOS : AMI (OEM) F7 03/28/2012
Intel vPro : 8.00.00.1351
Total Memory : 16GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (4C 8T 4GHz, 4GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1155

Chipset
Memory Controller : Gigabyte Core (Ivy Bridge) DRAM Controller 101MHz, 2x 8GB DIMM DDR3 1.35GHz 128-bit

Memory Module(s)
Memory Module : Kingston KHX1600C9D34GX 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)
Memory Module : Kingston KHX1600C9D34GX 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)
Memory Module : Kingston KHX1600C9D34GX 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)
Memory Module : Kingston KHX1600C9D34GX 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)

Video System
Monitor/Panel : ACR Acer G235H
(1920x1080, 23.1")
Monitor/Panel : ACR Acer P236H
(1920x1080, 23.1")
Monitor/Panel : BBY LCD TV
(1920x1080, 31.5")
Video Adapter : AMD Radeon HD 7900 Series (32CU 1792SP SM5.0 880MHz, 3GB DDR5 5GHz 384-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : AMD Radeon HD 7900 Series (2048SP 32C 880MHz, 3GB DDR5 5GHz 384-bit)
Compute Shader Processor : AMD Radeon HD 7900 Series (1792SP 880MHz, 3GB DDR5 5GHz 384-bit)

Storage Devices
WDC WD1002FAEX-00Y9A0 (1TB, SATA600, 3.5", 7200rpm) : 932GB (U:)
OCZ-AGILITY3 (120GB, SATA600, SSD) : 112GB (C:)
Optiarc DVD RW AD-7280S (3.9GB, SATA, DVD+-RW, CD-RW) : 4GB (D:)

Logical Storage Devices
User (U:) : 931GB (NTFS) @ WDC WD1002FAEX-00Y9A0 (1TB, SATA600, 3.5", 7200rpm)
System Reserved : 100MB (NTFS)
Hard Disk (C:) : 112GB (NTFS) @ OCZ-AGILITY3 (120GB, SATA600, SSD)
HPCOMPAQ_W7_X86_X64 (D:) : 4GB (UDF) @ Optiarc DVD RW AD-7280S (3.9GB, SATA, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller 1 : Gigabyte Panther Point LPC Controller
LPC Legacy Controller 1 : T2 87-28
Audio Device : Gigabyte Panther Point High Definition Audio Controller
Audio Device : MSI Tahiti XT HDMI Audio [Radeon HD 7970 Series]
Audio Codec : ATI (AMD) HDMI Audio
Disk Controller : Gigabyte Panther Point 6 port SATA AHCI Controller
Disk Controller : Gigabyte 91xx SATA 6G Controller
USB Controller 1 : Gigabyte Panther Point USB xHCI Host Controller
USB Controller 2 : Gigabyte Panther Point USB Enhanced Host Controller #2
USB Controller 3 : Gigabyte Panther Point USB Enhanced Host Controller #1
USB Controller 4 : Gigabyte VL80x xHCI USB 3.0 Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Send To Microsoft OneNote 2010 Driver (1200x1200, Colour)
Printer : PDFCreator (4000x4000, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : CutePDF Writer (4000x4000, Colour)

Network Services
Network Adapter : Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20) (Ethernet, 100Mbps)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 7.7
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