Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Closed Thread
 
Thread Tools Search this Thread Display Modes
  #1  
Old 09-16-2019, 11:10 AM
Pherson Pherson is offline
Member
 
Join Date: Mar 2003
Location: Stockholm, Sweden
Posts: 21
Default Activation code not accepted. ‘Case in queue’ for a week. [SOLVED]

I bought a boxed Avid Pro Tools and software annual upgrade and entered the code on the activation card along with my ilok account name but I get this error message: “This iLok account does not appear to have an eligible license for this upgrade.” I double and triple checked my ilok licenses and there is a PTHD9 license there but still this message.

I sent a support request almost a week ago but it’s stilled marked as “Case in queue”, I can’t do my job and feel a bit frustrated.

Any ideas? Or a (free) support phone number?

Thanks
  #2  
Old 09-16-2019, 12:27 PM
BScout BScout is offline
Member
 
Join Date: Mar 2007
Location: Los Angeles, CA
Posts: 2,060
Default Re: Activation code not accepted. ‘Case in queue’ for a week.

Did you buy something called this: " Avid Pro Tools and software annual upgrade"

If you are going from PTHD9 to the current version you needed the Reinstatement license.

The Annual upgrade license requires you to have a license that hasn't expired in the last month -- which you don't have.

Or an easy way to determine which license you bought -- was it around US$400 or around in price of US$799-$1000. You needed the more expensive one.
__________________
Pro Tools Ult 2019.6, HDX 3, MTRX/SPQ, HD OmniMac Pro 5,1 - 3.06 GHz 12 core - macOS 10.13.6RAM 64GB, SSD 4 x 2TB, GPU GTX 980 4GB
  #3  
Old 09-16-2019, 12:42 PM
Pherson Pherson is offline
Member
 
Join Date: Mar 2003
Location: Stockholm, Sweden
Posts: 21
Default Re: Activation code not accepted. ‘Case in queue’ for a week.

Hi,

Thanks for the response!

This is what I bought:

00EF488B-842F-4BDB-BEDA-54D1577FD982.jpg

So even though I have a perpetual PTHD9 license this is no good?
  #4  
Old 09-16-2019, 12:47 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: SF Bay Area
Posts: 8,339
Default Re: Activation code not accepted. ‘Case in queue’ for a week.

Hard to tell from the front of the package. I'll check for your case and escalate that.
__________________

Last edited by jeffro; 09-16-2019 at 12:58 PM. Reason: Case escalated.
  #5  
Old 09-16-2019, 12:52 PM
Pherson Pherson is offline
Member
 
Join Date: Mar 2003
Location: Stockholm, Sweden
Posts: 21
Default Re: Activation code not accepted. ‘Case in queue’ for a week.

Thanks jeffro

It was advertised as just that “Avid Pro Tools annual upgrade and support plan”

(I don’t need it to be HD or Ultimate for now anyway)
  #6  
Old 09-16-2019, 02:16 PM
BScout BScout is offline
Member
 
Join Date: Mar 2007
Location: Los Angeles, CA
Posts: 2,060
Default Re: Activation code not accepted. ‘Case in queue’ for a week.

Quote:
Originally Posted by Pherson View Post
Thanks jeffro

It was advertised as just that “Avid Pro Tools annual upgrade and support plan”

(I don’t need it to be HD or Ultimate for now anyway)
HD only reinstates to Ultimate. You can't change down a tier. So you definitely have the wrong purchase
__________________
Pro Tools Ult 2019.6, HDX 3, MTRX/SPQ, HD OmniMac Pro 5,1 - 3.06 GHz 12 core - macOS 10.13.6RAM 64GB, SSD 4 x 2TB, GPU GTX 980 4GB
  #7  
Old 09-16-2019, 02:21 PM
Pherson Pherson is offline
Member
 
Join Date: Mar 2003
Location: Stockholm, Sweden
Posts: 21
Default Re: Activation code not accepted. ‘Case in queue’ for a week.

You’re right. Just got that from support also.

Thanks

*Solved*
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Pre fader metering during recording, doesn’t work [solved] Mattian macOS 1 04-25-2018 11:37 PM
PT 2018 Won’t see HD Native Card [SOLVED] Samanthas Dream Pro Tools 2018 22 02-20-2018 12:07 AM
The ‘Semantic Daniélou-53’ - DontCrack’s Freeware of the year! (Mac & Windows) unkJE Virtual Instruments 4 01-01-2018 08:22 AM
Pro tools upgrade where’s 12.8.3 [SOLVED] Davidt Licensing & Accounts 3 12-23-2017 03:19 PM
PROTOOLSLE - Activation Code [solved] kyosti 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 4 01-07-2013 12:37 PM


All times are GMT -7. The time now is 12:59 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com