Can't add audio to track

[Sonopolis]

I vaguely remember I once had a similar issue on MacOS. Is it really any file? Any file type? Can you drag to the clip list and then to a track? Can you drag from the PT file browser? Can a third party app like Soundly spot to PT?

[SpencerBoyd]

Originally Posted by TOM@METRO

This may or may not be contributing, but Pro Tools requires at least 16GB RAM. (32GB or more recommended)

https://avid.secure.force.com/pkb/ar...m-Requirements

Good call, I didn't realize PT required 16 GB. It looks like I need to upgrade.

What I meant was, are you getting just a place holder... And yes you can. I have a session where for some reason the tracks were accidentally not getting recorded to the session audio files folder and was sent somewhere else.

When I opened the session, I could see the tracks, even had all my edits and cross overs, but no visual representation of audio.

All I'm asking is it possible the audio file isn't the location you think it's in?

Yes, just the placeholder and no waveform. In this case I'm certain of file location. I've tried a bunch of files I can play with Windows Media Player but nothing in PT.

W10 20H2 is not supported. Could your Windows been updated lately?

I updated not too long ago but PT has worked since I updated. I didn't realize it 20H2 wasn't supported, I guess updating was a mistake.

I vaguely remember I once had a similar issue on MacOS. Is it really any file? Any file type? Can you drag to the clip list and then to a track? Can you drag from the PT file browser? Can a third party app like Soundly spot to PT?

I've tried from the clip list too, unfortunately there was no difference.

I guess the bottom line, for now, is to upgrade my RAM to at least 16 GB. Hopefully there's an update for PT to support 20H2.

Thank you, everyone!

[Obsidian Dragon]

I realize that the OP is on W10 20H2, so the 16GB RAM minimum may be an issue. The same requirement is also stated for Mac OS X, but I am able to run Protools on a spare machine with only 8GB RAM, including dragging and dropping wav or mp3 files into tracks. Although getting more RAM is highly recommended, I'm not 100% convinced that the limited RAM is the sole reason for this issue.

I know it is a pain, but I would try a clean install of the OS (a compatible version of Windows if possible) on a separate drive and then install Protools to test.

[SpencerBoyd]

Originally Posted by Obsidian Dragon

I realize that the OP is on W10 20H2, so the 16GB RAM minimum may be an issue. The same requirement is also stated for Mac OS X, but I am able to run Protools on a spare machine with only 8GB RAM, including dragging and dropping wav or mp3 files into tracks. Although getting more RAM is highly recommended, I'm not 100% convinced that the limited RAM is the sole reason for this issue.

I know it is a pain, but I would try a clean install of the OS (a compatible version of Windows if possible) on a separate drive and then install Protools to test.

Sure enough! I reloaded Windows 10 20H2 (I didn't have any option to go back) and everything is back to normal. Perhaps when creative cloud was uninstalled it wiped out a dependency that PT uses??


Thanks for the help!

[Obsidian Dragon]

Originally Posted by SpencerBoyd

Sure enough! I reloaded Windows 10 20H2 (I didn't have any option to go back) and everything is back to normal. Perhaps when creative cloud was uninstalled it wiped out a dependency that PT uses??


Thanks for the help!

Glad we got it sorted.

[TOM@METRO]

Originally Posted by SpencerBoyd

Sure enough! I reloaded Windows 10 20H2 (I didn't have any option to go back) and everything is back to normal. Perhaps when creative cloud was uninstalled it wiped out a dependency that PT uses??


Thanks for the help!

Great news!