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Old 10-09-2019, 01:41 PM
bkbryan bkbryan is offline
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Join Date: Oct 2019
Location: 995 tan yard hill road
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Default Help please

On the advise of two friends in the music business I downloaded Pro Tools First.
The download was complete but files disappeared when I tried to extract zipped files.
I eventually found the files in on my c-drive but was unable to extract anything or even open any of them.
My problem now is that I am not able to download this program again because Avid thinks I already have it.
I've sent emails and waited twice on tech support on the phone with no result.
Since I never got my files I have no I.D numbers or anything else for reference.

Anybody?
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  #2  
Old 10-09-2019, 01:58 PM
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jeffro jeffro is offline
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Join Date: Jun 1999
Location: Earth
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Default Re: Help please

Welcome to the community.

After redeeming a code, the product should be available in my.avid.com/products. You can sign in, click on the product name, then Show the downloads available to find the Pro Tools First installer.
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  #3  
Old 10-10-2019, 05:02 PM
bkbryan bkbryan is offline
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Location: 995 tan yard hill road
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Default Re: Help please

Thanks for your help. Got program loaded today.
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