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  #1  
Old 01-10-2010, 12:30 PM
mrsticks mrsticks is offline
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Default Report A Bug

Looking for the "official" communication line to report Pro Tools bugs to Digidesign with the hope that they may actually be addressed. Digidesign/Avid desperately needs to improve the way it's customers can contact them regarding issues. There is no email contact that I can find. (could be mistaken)
There should be an easy way to report bugs. I once found the suggestion page but can't anymore. What's with that? Where is the "Report a bug" page? There should be one.
Thanks!
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  #2  
Old 01-10-2010, 02:26 PM
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Top Jimmy Top Jimmy is offline
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Default Re: Report A Bug

You didn't click all the links. Go here and open a support case.

http://www.avid.com/us/support/digidesign.aspx

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James Cadwallader

Mac Studio, 64GB RAM, 1 TB SSD, Glyph 2TB USB3 HDD, OWC drive dock, Mac OS Monterey 12.6.8

Pro Tools Ultimate 2023.9, HD Native, Focusrite Red 8Pre

Presonus Faderport, Pro Tools | Control
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  #3  
Old 01-10-2010, 02:33 PM
mrsticks mrsticks is offline
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Default Re: Report A Bug

Thanks for the link. I do have a support profile but I still cannot find any clear way to report bugs or find the software suggestion page. Maybe I'm just not seeing it. In any case, it seems to me that it should be clearer to understand.
But thanks for the link anyway.
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  #4  
Old 01-10-2010, 02:43 PM
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Top Jimmy Top Jimmy is offline
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Default Re: Report A Bug

Login to your support profile, create a new case and submit it. If you've discovered a bug, provide all the relevant info to recreate it and they'll do their best investigate it. While they have not solved all the issues I've submitted, they have taken the time to check each of them out.
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James Cadwallader

Mac Studio, 64GB RAM, 1 TB SSD, Glyph 2TB USB3 HDD, OWC drive dock, Mac OS Monterey 12.6.8

Pro Tools Ultimate 2023.9, HD Native, Focusrite Red 8Pre

Presonus Faderport, Pro Tools | Control
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  #5  
Old 01-10-2010, 02:45 PM
mrsticks mrsticks is offline
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Default Re: Report A Bug

Just did the case thing. Thanks! I was able to report the bug.
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