DigiTECH - Please HELP! - Serious problem with video!

[fil_mac]

I've just bougth a new PC and instaled protools 9, but i'm having serious problems to make it work properly.
It all started with Quicktime. I simply can't make it run, and i don't know why. I instaled the lateste version and older versions and nothing!
I cant import videos to my protools. Everytime i try to do it it crashes. It simply shuts down!

itunes is working, but sometimes it blocks completly too. Could it be some kind of conflict with Windows 7 professional 64 bit?
Please HELP! I need to work and this way is complicated.

< Computer >
Model: HP HP Z600 Workstation
User: Filipe Machado
< Processor >
Model: 2x Intel(R) Xeon(R) CPU E5620 @
2.40GHz
Speed: 2.53GHz
Cores per Processor: 4 Unit(s)
Threads per Core: 1 Unit(s)
Type: Quad-Core
Integrated Data Cache: 4x 32kB, Synchronous, Write-Thru, 8-way, 64
byte line size, 2 threads sharing
L2 On-board Cache: 4x 256kB, ECC, Synchronous, ATC, 8-way, 64
byte line size, 2 threads sharing
L3 On-board Cache: 12MB, ECC, Synchronous, ATC, 16-way,
Exclusive, 64 byte line size, 8 threads
sharing
< Computer >
Mainboard: HP 0B54h
BIOS: HP 786G4 v03.15 10/29/2010
Bus(es): X-Bus PCI PCIe IMB USB FireWire/1394
Multi-Processor (MP) Support: 2 Processor(s)
Multi-Processor Advanced PIC (:Yes
NUMA Support: 2 Node(s)
Total Memory: 12GB ECC DIMM DDR3
< Chipset >
Model: HP 5520 (Tylersburg-36D) I/O Hub
Front Side Bus Speed: 2x 3GHz (5.85GHz)
< Chipset >
Model: HP Server (Gulftown) Uncore
Front Side Bus Speed: 2x 3GHz (5.85GHz)
Total Memory: 6GB ECC DIMM DDR3
Channels: 3
Memory Bus Speed: 2x 532MHz (1GHz)
< Chipset >
Model: HP Server (Gulftown) Uncore
Front Side Bus Speed: 2x 3GHz (5.85GHz)
Total Memory: 6GB ECC DIMM DDR3
Channels: 3
Memory Bus Speed: 2x 532MHz (1GHz)
< Memory Module(s) >
Memory Module: Freescale (Motorola) M391B5673FH0-CH9 2GB
DIMM DDR3 PC3-10600U DDR3-1332
Memory Module: Freescale (Motorola) M391B5673FH0-CH9 2GB
DIMM DDR3 PC3-10600U DDR3-1332
Memory Module: Freescale (Motorola) M391B5673FH0-CH9 2GB
DIMM DDR3 PC3-10600U DDR3-1332
Memory Module: Freescale (Motorola) M391B5673FH0-CH9 2GB
DIMM DDR3 PC3-10600U DDR3-1332
Memory Module: Freescale (Motorola) M391B5673FH0-CH9 2GB
DIMM DDR3 PC3-10600U DDR3-1332
Memory Module: Freescale (Motorola) M391B5673FH0-CH9 2GB
DIMM DDR3 PC3-10600U DDR3-1332
< Video System >
Video Adapter: ATI FirePro V5800 (800 SM5.0 690MHz, 1GB DDR5
4x1GHz, PCIe 2.00 x16)
Video Adapter: ATI FirePro V5800 (800 SM5.0 690MHz, 1GB DDR5
4x1GHz, PCIe 2.00 x16)
< Graphics Processor >
STREAM Processor: ATI FirePro V5800 (800SP 10C 690MHz, 1GB
4x1GHz)
Compute Shader Processor: ATI FirePro V5800 (800SP 690MHz, 1006.4MB
4x1GHz)
< Storage Devices >
Seagate ST3500418AS (500.1GB, :466GB (C:)
SAMSUNG HD103SJ (1TB, SATA300,:932GB (D:)
WD 5000AAV External 500.1GB (U:466GB (G:)
hp DVD-RAM GH60L (SATA150:N/A (E:)
< Logical Storage Devices >
SYSTEM: 2GB (NTFS)
Record (D:): 932GB (NTFS) @ SAMSUNG HD103SJ (1TB, SATA300,
3.5", 7200rpm, NCQ, 32MB Cache)
FM (G:): 466GB (FAT32) @ WD 5000AAV External 500.1GB
(USB)
OS (C:): 464GB (NTFS) @ Seagate ST3500418AS (500.1GB,
SATA300, 3.5", 7200rpm, NCQ, 16MB Cache)
Optical Drive (E:): N/A @ hp DVD-RAM GH60L (SATA150, DVD+-RW,
CD-RW, 2MB Cache)
< Peripherals >
LPC Hub Controller 1: HP LPC Interface Controller
LPC Legacy Controller 1: SMSC SCH5317-B
Audio Device: HP HD Audio Controller
Audio Codec: Realtek Semiconductor 262 High Definition
Audio
Audio Device: HP EG JUNIPER XT Audio Device [Radeon HD 5700
Series]
Disk Controller: HP ICH8R (ICH8) SATA RAID Controller
USB Controller 1: HP USB UHCI Controller #4
USB Controller 2: HP USB UHCI Controller #5
USB Controller 3: HP USB UHCI Controller #6
USB Controller 4: HP USB EHCI Controller #2
USB Controller 5: HP USB UHCI Controller #1
USB Controller 6: HP USB UHCI Controller #2
USB Controller 7: HP USB UHCI Controller #3
USB Controller 8: HP USB EHCI Controller #1
FireWire/1394 Controller 1: 7003 FW643 PCI Express1394b Controller (PHY/
Link)
FireWire/1394 Controller 2: HP FW322/323 IEEE1394 OHCI FireWire
Controller
< Printers and Faxes >
Printer: Send To Microsoft OneNote 2010 Driver
(1200x1200, Colour)
Printer: PDFCreator (4000x4000, Colour)
Printer: Microsoft XPS Document Writer (600x600,
Colour)
Printer: KONICA MINOLTA C360SeriesPCL (600x600,
Colour)
< Network Services >
Network Adapter: Broadcom NetXtreme Gigabit Ethernet
< Power Management >
Mains (AC) Line Status: On-Line
< Operating System >
Windows System: Microsoft Windows 7 Ultimate 6.01.7601
(Service Pack 1)
Platform Compliance: x64
< Windows Experience Index >
Current System: 5.9

<< Wave Output Devices (Playback) >>
<< Digidesign Mbox 2 Pro 1/2 (2- D >>
< General Information >
Device Name: Digidesign Mbox 2 Pro 1/2 (2- D
Manufacturer: Microsoft
Version: 6.01
Product ID: 100 / 1
< Specific Wave Information >
Maximum Standard Sampling Bits:16-bit
Maximum Standard Sampling Rate:96kHz
Channels: 2
< Device Capabilities >
Pitch Control: No
Playback Rate Control: No
Synchronous Operation: No
Sample Accurate Position Infor:Yes
Volume Control: Yes
Balance Control: Yes
<< Digidesign Mbox 2 Pro S/PDIF (2 >>
< General Information >
Device Name: Digidesign Mbox 2 Pro S/PDIF (2
Manufacturer: Microsoft
Version: 6.01
Product ID: 100 / 1
< Specific Wave Information >
Maximum Standard Sampling Bits:16-bit
Maximum Standard Sampling Rate:96kHz
Channels: 2
< Device Capabilities >
Pitch Control: No
Playback Rate Control: No
Synchronous Operation: No
Sample Accurate Position Infor:Yes
Volume Control: Yes
Balance Control: Yes
<< Digidesign Mbox 2 Pro 3/4 (2- D >>
< General Information >
Device Name: Digidesign Mbox 2 Pro 3/4 (2- D
Manufacturer: Microsoft
Version: 6.01
Product ID: 100 / 1
< Specific Wave Information >
Maximum Standard Sampling Bits:16-bit
Maximum Standard Sampling Rate:96kHz
Channels: 2
< Device Capabilities >
Pitch Control: No
Playback Rate Control: No
Synchronous Operation: No
Sample Accurate Position Infor:Yes
Volume Control: Yes
Balance Control: Yes
<< Speakers (Realtek High Definiti >>
< General Information >
Device Name: Speakers (Realtek High Definiti
Manufacturer: Microsoft
Version: 6.01
Product ID: 100 / 1
< Specific Wave Information >
Maximum Standard Sampling Bits:16-bit
Maximum Standard Sampling Rate:96kHz
Channels: 2
< Device Capabilities >
Pitch Control: No
Playback Rate Control: No
Synchronous Operation: No
Sample Accurate Position Infor:Yes
Volume Control: Yes
Balance Control: Yes
<< Digidesign Mbox 2 Pro 5/6 (2- D >>
< General Information >
Device Name: Digidesign Mbox 2 Pro 5/6 (2- D
Manufacturer: Microsoft
Version: 6.01
Product ID: 100 / 1
< Specific Wave Information >
Maximum Standard Sampling Bits:16-bit
Maximum Standard Sampling Rate:96kHz
Channels: 2
< Device Capabilities >
Pitch Control: No
Playback Rate Control: No
Synchronous Operation: No
Sample Accurate Position Infor:Yes
Volume Control: Yes
Balance Control: Yes
<< Microsoft Sound Mapper >>
< General Information >
Device Name: Microsoft Sound Mapper
Manufacturer: Microsoft
Version: 5.00
Product ID: 2 / 1
< Specific Wave Information >
Maximum Standard Sampling Bits:16-bit
Maximum Standard Sampling Rate:96kHz
Channels: 2
< Device Capabilities >
Pitch Control: No
Playback Rate Control: No
Synchronous Operation: No
Sample Accurate Position Infor:No
Volume Control: Yes
Balance Control: Yes
<< MIDI Input Devices (Control) >>
<< 2- Digidesign Mbox 2 Pro MIDI >>
< General Information >
Device Name: 2- Digidesign Mbox 2 Pro MIDI
Manufacturer: Microsoft
Version: 6.01
Product ID: 103 / 1
<< MIDI Output Devices (Playback) >>
<< Microsoft GS Wavetable Synth >>
< General Information >
Device Name: Microsoft GS Wavetable Synth
Manufacturer: Microsoft
Version: 1.00
Product ID: 27 / 1
< Specific Synthesizer Information >
Device Type: Special
Voices: 32
Notes: 32
Channels: 16
< Device Capabilities >
Patch Caching: No
Stream Support: No
Volume Control: Yes
Balance Control: No
< Performance Enhancing Tips >
Warning 710: Driver may be obsolete. Check that it is the
latest version.
Tip 2: Double-click tip or press Enter while a tip
is selected for more information about the
tip.
<< 2- Digidesign Mbox 2 Pro MIDI >>
< General Information >
Device Name: 2- Digidesign Mbox 2 Pro MIDI
Manufacturer: Microsoft
Version: 6.01
Product ID: 102 / 1
< Specific Synthesizer Information >
Device Type: MIDI Port
Channels: 16
< Device Capabilities >
Patch Caching: No
Stream Support: No
Volume Control: No
<< Mixer Devices (Mixing) >>
<< Digidesign Mbox 2 Pro 1/2 (2- D >>
< General Information >
Device Name: Digidesign Mbox 2 Pro 1/2 (2- D
Manufacturer: Microsoft
Version: 6.01
Product ID: 104 / 1
< Master Volume Line Information >
Type: Line-In
Channels: 1
Line is Active: Yes
Line is Disconnected: No
Source Line: No
<< Digidesign Mbox 2 Pro S/PDIF (2 >>
< General Information >
Device Name: Digidesign Mbox 2 Pro S/PDIF (2
Manufacturer: Microsoft
Version: 6.01
Product ID: 104 / 1
< Master Volume Line Information >
Type: Line-In
Channels: 1
Line is Active: Yes
Line is Disconnected: No
Source Line: No
<< Digidesign Mbox 2 Pro 3/4 (2- D >>
< General Information >
Device Name: Digidesign Mbox 2 Pro 3/4 (2- D
Manufacturer: Microsoft
Version: 6.01
Product ID: 104 / 1
< Master Volume Line Information >
Type: Line-In
Channels: 1
Line is Active: Yes
Line is Disconnected: No
Source Line: No
<< Speakers (Realtek High Definiti >>
< General Information >
Device Name: Speakers (Realtek High Definiti
Manufacturer: Microsoft
Version: 6.01
Product ID: 104 / 1
< Master Volume Line Information >
Type: Speakers
Channels: 1
Line is Active: Yes
Line is Disconnected: No
Source Line: No
<< Digidesign Mbox 2 Pro 5/6 (2- D >>
< General Information >
Device Name: Digidesign Mbox 2 Pro 5/6 (2- D
Manufacturer: Microsoft
Version: 6.01
Product ID: 104 / 1
< Master Volume Line Information >
Type: Line-In
Channels: 1
Line is Active: Yes
Line is Disconnected: No
Source Line: No

[fil_mac]

Noc Noc Noc...
Is there someone who can help me in this forum?

[critza]

First of all, are you running Pro Tools as administrator?
Did you install quicktime before installing pro tools? (i think you have to)
If not, uninstall pro tools and quicktime, then first install quicktime, (latest version) then pro tools.
Is the format of the movies/videos you are trying to import compatible with pro tools?
Can you open videoprojects from before you upgraded to pro tools 9 with this new machine or do all the videoprojects make your computer crash?

What exactly happens when the computer crashes?

[fil_mac]

Thanks for the answer critza...
Yes, i'm running protools as administrator.
I have install protools before quicktime, i think... i'll try your sugestion, but tell me something if you know... do i have to do all the registry boring and long work if i unistall and install protools again?
The video formats are the one i was using before in my xp machine, simple mov. files. I work with ´voice over´to tranlate videos to portuguese, so i need to import videos to protools to insert the translated narration recordings, but at this moment this is not possible. If i try to import the video protools simply shuts down! And i have to restart my machine to be able to work with it again!
WMP is not working properly too. If i use the default 32bit verson i get a message saying..."Windows Media Player stopped working..microsoft is checking for a solution..." and i can't see videos with it. But if i use the 64 bit version (the exe. icon in the C:\Programfiles\WMP i can see all videos). So it seems that something is wrong with video programs in my machine (if they run with 32 bits. Do someone have any idea about what can be the problem?

[fil_mac]

Anyone having problem with compability using prottols 9 and quicktime in a windows 7 professional 64bit platform?

[fil_mac]

Just to inform that my problem was solved by updating the BIOS in HP Web site...