Crash Report - What's Going On Here?

[jasonguitar]

I've been having all kinds of trouble with a Pro Tools session. When I try to play back, I get an "Access Violation" error message and sometimes this message: Assertion in
"\code\azuki_Cliff\AlturaPorts\PT4_App\Mdie\Mdie_T rackPlayeLine518"

Then, I got this error: "a fatal exception has occurred. Pro Tools must exit. A log file has been written to: C:\Program Files\Digidesign\Pro Tools\Pro Tools Utilities\ExceptionLogFiles\Log-128911059513590000"

Then, I got a message about an error regarding the Pro Tools M-Powered.exe file and a notice that a crash report had been filed.

Below is my Sandra info and attached is a copy of the crash report. I appreciate any suggestions that you have for this.

FYI...I've reinstalled Pro Tools M-Powered 7.3.1cs 7, checked for the latest updates and drivers, and followed the steps in the "compatibility" section of the Digi site.

SiSoftware Sandra
System
Host Name : MONSTER
User : ProTools Monster
Workgroup : UNITY
Processor
Model : AMD Athlon(tm) 64 Processor 3700+
Speed : 2.40GHz
Model Number : 3700 (estimated)
Performance Rating : PR4325 (estimated)
Cores per Processor : 1 Unit(s)
Threads per Core : 1 Unit(s)
Internal Data Cache : 64kB Synchronous, Write-Back, 2-way set, 64 byte line size
L2 On-board Cache : 1MB ECC Synchronous, Write-Back, 16-way set, 64 byte line size
Mainboard
Bus(es) : ISA AGP PCI IMB USB FireWire/1394 i2c/SMBus
MP Support : 1 Processor(s)
MP APIC : Yes
System BIOS : American Megatrends Inc. 1004.006
System : To Be Filled By O.E.M. To Be Filled By O.E.M.
Mainboard : ASUSTeK Computer Inc. K8VSEDX
Total Memory : 2GB DDR-SDRAM
Chipset 1
Model : ASUSTeK Computer Inc Apollo K8T800 CPU to PCI Bridge
Front Side Bus Speed : 2x 800MHz (1600MHz data rate)
Chipset 2
Model : Advanced Micro Devices (AMD) Athlon 64 / Opteron HyperTransport Technology Configuration
Front Side Bus Speed : 2x 800MHz (1600MHz data rate)
Total Memory : 2GB DDR-SDRAM
Memory Bus Speed : 2x 160MHz (320MHz data rate)
Video System
Monitor/Panel : NEC MultiSync LCD1970V
Adapter : RADEON 9600 Family (Microsoft Corporation)
Adapter : RADEON 9600 SEC Family (Microsoft Corporation)
Physical Storage Devices
Removable Drive : Floppy disk drive
Hard Disk : WDC WD800JB-00FMA0 (75GB)
Hard Disk : WDC WD800JB-00JJC0 (75GB)
Hard Disk : Glyph Technologies ATA Device 00 IEEE 1394 SBP2 Device
Hard Disk : Glyph Technologies ATA Device 00 IEEE 1394 SBP2 Device
Hard Disk : SanDisk Cruzer Mini USB Device
Hard Disk : SanDisk U3 Cruzer Micro USB Device
Hard Disk : SEAGATE ST3200822A USB Device
CD-ROM/DVD : SONY CD-RW CRX320EE (CD 52X Rd, 52X Wr) (DVD 7X Rd)
CD-ROM/DVD : SanDisk U3 Cruzer Micro USB Device
Logical Storage Devices
Hard Disk (C:) : 75GB (34GB, 46% Free Space) (NTFS)
Plug-Ins (F:) : 75GB (50GB, 67% Free Space) (NTFS)
CD-ROM/DVD (D:) : N/A
3.5" 1.44MB (A:) : N/A
Audio (Y:) : 466GB (443GB, 95% Free Space) (NTFS)
Back-up (X:) : 466GB (466GB, 100% Free Space) (NTFS)
U3 System (H:) : 5.5MB (CDFS)
Removable Drive (G:) : 122MB (118MB, 96% Free Space) (FAT)
Removable Drive (I:) : 1.9GB (750MB, 38% Free Space) (FAT)
Audio (Z:) : 186GB (186GB, 100% Free Space) (NTFS)
Peripherals
Serial/Parallel Port(s) : 2 COM / 0 LPT
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA USB Enhanced Host Controller
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : Generic USB Hub
USB Controller/Hub : USB Mass Storage Device
USB Controller/Hub : USB Composite Device
USB Controller/Hub : USB Composite Device
USB Controller/Hub : USB Mass Storage Device
USB Controller/Hub : USB Mass Storage Device
FireWire/1394 Controller/Hub : Texas Instruments OHCI Compliant IEEE 1394 Host Controller
FireWire/1394 Controller/Hub : Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse : Microsoft PS/2 Port Mouse (IntelliPoint)
Printers and Faxes
Model : Send To OneNote 2007
Model : HP DeskJet 950C/952C/959C
Power Management
AC Line Status : On-Line
Operating System(s)
Windows System : Microsoft Windows XP/2002 Professional 5.01.2600 (Service Pack 3)
Network Services
Adapter : Marvell Yukon 88E8001/8003/8010 PCI Gigabit Ethernet Controller
Performance Tips
Warning 100 : Large memory sizes should be made of Registered/Buffered memory.
Tip 2546 : Large memory modules should be ECC/Parity.
Notice 5901 : CD 1x= 150kB/s; Exercise caution when comparing measured versus published ratings.
Notice 5902 : DVD 1x= 11.08Mbps Exercise caution when comparing measured versus published ratings.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

[DigiTechSupt]

We're going to need a bit more info to help you - you didn't list which Digidesign/M-Audio hardware you're using. I'd also like to see a list of installed plug-ins, as incompatible ones can cause issues like this.

Please see the Help Us Help You and General Troubleshooting threads for details about what we need to know as well as a utility to generate a plug-in version list.

Another question - one of your drives is labelled 'plug-ins'. Are you installing plug-ins to a drive other than your main OS drive? Or is that drive only for plug-in content?

[jarrydee]

I'm having similar problems..I am getting run time errors and DAE error 7401 and 7054...any idea..and do I have to trash my prefs. and database every time I restart my computer? It all comes back after restart..I'm on PT MP 8..win. xp...M-audio 610

[jasonguitar]

I'm using an M-Audio Firewire 1814. The plug-ins that I have installed are Structure, Ethno Instrument, BFD, and Xpand.

Yes, the drive labeled "Plug-ins" is dedicated for audio files (e.g., drum loops, sample sounds, etc.) for my plug-in programs. This is a separate drive from my main OS drive (C: drive), and it is used only for plug-in content.

Please let me know what your recommendations are. These problems are preventing me from recording anything. Thanks!

[TOM@METRO]

Please see the Help Us Help You and General Troubleshooting threads for details about what we need to know as well as a utility to generate a plug-in version list.

This is a likely issue... a dodgy plug-in.

[jasonguitar]

Over the past 1.5 years, I haven't had any issues like this with any of my plug-ins. What do you suggest?

[spkguitar]

Update all of your plugins to their current versions.

Post a version list using the Tech support utility (mentioned in the general troubleshooting thread) and we can make more precise suggestions.

Have you tried trashing the Digidesign databases and preferences?

[jasonguitar]

Here is my version list:

Version List as of Sat 07/11/2009 15:15:04.53




Pro Tools Version

W32i APP ENU 7.3.1.133 shp protools m-powered.exe




Plug-In Versions

c:\program files\common files\digidesign\dae\plug-ins\*.*
W32i DLL ENU 1.0.0.1 shp amplitubele.dpm
- - - - - amplitubele.dpm.rsr
- - - - - amplitubele.ini
W32i DLL ENU 7.3.0.117 shp bf essential clip remover.dpm
- - - - - bf essential clip remover.dpm.rsr
W32i DLL ENU 7.3.0.117 shp bf essential correlation.dpm
- - - - - bf essential correlation.dpm.rsr
W32i DLL ENU 7.3.0.117 shp bf essential meter bridge.dpm
- - - - - bf essential meter bridge.dpm.rsr
W32i DLL ENU 7.3.0.117 shp bf essential noise meter.dpm
- - - - - bf essential noise meter.dpm.rsr
W32i DLL ENU 7.3.0.117 shp bf essential tuner.dpm
- - - - - bf essential tuner.dpm.rsr
W32i DLL ENU 1.5.46.10 shp bfd all.dll
W32i DLL ENU 7.0.0.0 shp bfd all.dpm
- - - - - bfd all.dpm.rsr
- - - - - bfd all_runtime.log
- - - - - bfd all_runtime.log.wed_jul_08_13.28.31_2009
- - - - - bfd all_runtime.log.wed_jul_08_14.01.24_2009
- - - - - bfd all_runtime.log.wed_jul_08_17.58.33_2009
- - - - - bfd all_runtime.log.wed_jul_08_18.16.45_2009
W32i DLL ENU 1.5.46.10 shp bfd groups.dll
W32i DLL ENU 7.0.0.0 shp bfd groups.dpm
- - - - - bfd groups.dpm.rsr
W32i DLL ENU 1.5.46.10 shp bfd stereo.dll
W32i DLL ENU 7.0.0.0 shp bfd stereo.dpm
- - - - - bfd stereo.dpm.rsr
- - - - - bfd stereo_runtime.log
- - - - - bfd stereo_runtime.log.sun_dec_07_15.16.48_2008
- - - - - bfd stereo_runtime.log.sun_dec_07_15.23.03_2008
- - - - - bfd stereo_runtime.log.sun_dec_07_15.36.12_2008
W32i DLL ENU 1.5.46.10 shp bfd ultra.dll
W32i DLL ENU 7.0.0.0 shp bfd ultra.dpm
- - - - - bfd ultra.dpm.rsr
W32i DLL ENU 7.3.0.117 shp bombfactory bf76.dpm
- - - - - bombfactory bf76.dpm.rsr
W32i DLL ENU 7.3.0.117 shp chorus.dpm
- - - - - chorus.dpm.rsr
W32i DLL ENU 7.3.0.117 shp click.dpm
- - - - - click.dpm.rsr
W32i DLL ENU 7.3.0.117 shp d-verb.dpm
- - - - - d-verb.dpm.rsr
W32i DLL ENU 7.3.0.117 shp digirewire.dpm
- - - - - digirewire.dpm.rsr
W32i DLL ENU 7.3.0.117 shp dither.dpm
- - - - - dither.dpm.rsr
W32i DLL ENU 7.3.1.132 shp dynamics iii.dpm
- - - - - dynamics iii.dpm.rsr
W32i DLL ENU 7.3.0.117 shp eq iii.dpm
- - - - - eq iii.dpm.rsr
W32i DLL ENU 7.3.0.117 shp flanger.dpm
- - - - - flanger.dpm.rsr
W32i DLL ENU 7.3.0.117 shp funk logic mastererizer.dpm
- - - - - funk logic mastererizer.dpm.rsr
W32i DLL ENU 7.3.0.117 shp invert-duplicate.dpm
- - - - - invert-duplicate.dpm.rsr
W32i DLL ENU 7.3.0.117 shp mod delay ii.dpm
- - - - - mod delay ii.dpm.rsr
W32i - - - - motu ethno instrument.dpm
W32i DLL ENU 7.3.0.117 shp multi-tap delay.dpm
- - - - - multi-tap delay.dpm.rsr
W32i DLL ENU 7.3.0.117 shp normalize-gain change.dpm
- - - - - normalize-gain change.dpm.rsr
W32i DLL ENU 7.3.0.117 shp ping-pong delay.dpm
- - - - - ping-pong delay.dpm.rsr
W32i DLL ENU 7.3.0.117 shp reverse-dc removal.dpm
- - - - - reverse-dc removal.dpm.rsr
- - - - - sampletank settings.txt
W32i DLL ENU 1.1.9.0 shp sampletank.dpm
- - - - - sampletank.dpm.rsr
W32i DLL ITA 1.1.9.0 shp sampletank.ike
W32i DLL ENU 7.3.0.117 shp signal generator.dpm
- - - - - signal generator.dpm.rsr
W32i DLL ENU 7.3.0.117 shp signaltools.dpm
- - - - - signaltools.dpm.rsr
W32i DLL - 1.0.5154.0 shp structure.dpm
- - - - - structure.dpm.rsr
W32i DLL ENU 7.3.0.117 shp time comp-exp-pitch shift.dpm
- - - - - time comp-exp-pitch shift.dpm.rsr
W32i DLL ENU 7.3.0.117 shp time shift.dpm
- - - - - time shift.dpm.rsr
W32i DLL ENU 7.3.0.117 shp timeadjuster.dpm
- - - - - timeadjuster.dpm.rsr
W32i DLL ENU 1.0.0.1 shp trackseq.dpm
- - - - - trackseq.dpm.rsr
- - - - - trackseq.ini
W32i DLL ENU 7.3.0.117 shp trim.dpm
- - - - - trim.dpm.rsr
W32i DLL - 1.0.1.984 shp xpand!.dpm
- - - - - xpand!.dpm.rsr




Plug-Ins (Unused) Versions

c:\program files\common files\digidesign\dae\plug-ins (unused)\*.*
W32i DLL ENU 7.3.0.117 shp dynamics ii.dpm
- - - - - dynamics ii.dpm.rsr
W32i DLL ENU 7.3.0.117 shp eq ii.dpm
- - - - - eq ii.dpm.rsr






Music Production Toolkit is not installed.



DV Toolkit 2 is not installed.



Digitranslator is not installed.



DV Toolkit 1 is not installed.


...by the way, I have deleted Digidesign Databases folders and Preferences many times.

[TOM@METRO]

Just to back up a little, are we to understand that this is just one session that you are having this problem with?

[spkguitar]

Agreed; can you check to make sure none of the files in the problem session are compressed? This can be another common cause of access violation errors, especially when the errors are session specific.

Do you know which of the plugins are in the problem session?

Originally Posted by jasonguitar

W32i DLL ENU 1.5.46.10 shp bfd all.dll
W32i DLL ENU 7.0.0.0 shp bfd all.dpm

There is something very strange about that.