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Old 06-13-2020, 04:23 PM
DonRWatters DonRWatters is offline
Join Date: Sep 2010
Location: Seattle, Wa
Posts: 23
Default HDX Card Firmware Flash File - *Altered Title

I don't see the firmware update in my Products List for MTRX Studio. All I see is Dadman. Anytime I try to start Pro Tools, I get asked to update the firmware on the interface, but then it just fails out.

Product List Files:

MTRX Studio Firmware Versions:

Digitest Firmware Update Screen (note the firmware version in selected device and will update to version):

Can someone point me to the MTRX Studio firmware link in Download Center? I looked there too, but haven't been able to locate the flash file(s). I was able to locate the firmware files for MTRX, but when I try to use the file the update says, "The flash file is not valid for this unit." When I try the or files for MTRX I get the same failure.

Thanks for any help anyone can provide.

-- Don

Last edited by DonRWatters; 06-17-2020 at 07:16 AM. Reason: Added one more image link for digitest
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Old 06-15-2020, 12:55 AM
Johnny Hulst's Avatar
Johnny Hulst Johnny Hulst is offline
Join Date: Apr 2008
Location: Staphorst, The Netherlands
Posts: 123
Default Re: MTRX Studio Firmware Flash File

So let me get this right, you're trying to update the mtrx with the Digitest firmware updater?
Thats not right, that is only to be used to update an hdx card.
From the top of my head: To update the mtrx you'll go to 'Device List' and right click on the mainboard item and you will see the option to upgrade or flash the mtrx.


Johnny Hulst
Hulst Audio Engineering
MacPro (2019) 3,3ghz 12-core, 64gb Ram, 2x 1Tb SSD
1x Avid HDX & 1x UAD-2 Octo & 1X RME Hdspe AES
2x OWC PCI Express SSD (1TB)
1x SONNET Allegro Pro USB 3.2, 4-port USB-A PCIe
1x MTRX with 1DA-card, 64-Channel IP Audio Dante Module, MADI Module for Base Unit with SFP/LC module multimode 1300nm low output LED
1x MOM by DAD
4x 192 I/O (64 analog inputs)
1x HD Native Thunderbolt
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Old 06-15-2020, 02:48 AM
ntp-jl's Avatar
ntp-jl ntp-jl is offline
Join Date: Aug 2014
Location: Copenhagen
Posts: 38
Default Re: MTRX Studio Firmware Flash File

Your unit has the latest firmware so no need to upgrade.

Be aware that MTRX Studio requires PT 2020.3 if you connect via HDX/HDN.
Jan Lykke
Business Development Manager
DAD - Digital Audio Denmark
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Old 06-15-2020, 07:33 AM
DonRWatters DonRWatters is offline
Join Date: Sep 2010
Location: Seattle, Wa
Posts: 23
Default HDX Card Firmware Flash File

Thanks to both of you for the help.

I think I understand now that the HDX Card is what is trying to be updated, and it's not the Firmware on the MTRX Studio. I think my confusion comes from Digitest saying that the Audio I/O tab is for updating the I/O peripheral, and Digitest shows that the device is on version 1, but wants it to be on version 3. No worries, we'll go with the HDX card needing the update from Pro Tools' perspective. When I go to Pro Tools, it shows this:

Then I click OK and see this:

Then it completes in about 10 seconds or so (I don't think it does anything) and I see this:

I've updated the Avid HD Driver, as instructed. I've gone through the reboot / relaunch cycle about 6 times, with the same result. This is a clean install, with almost nothing else running on the system (except Dante Controller). I assume that my next step is to update the HDX Firmware myself in Digitest, as it shows, update from version 1 to 3 in the previous post. If I search download center, I can't find anything related to HDX firmware. I've gone though the optimization instructions for Win 10 and have gone through the troubleshooting section. Making sure to run as an admiinistrator, DEP settings, etc. I don't know if these are related, but just to make sure that I am running everything as needed.

Sorry for the newbie-ness here. I've been using Pro Tools for about 11 years, but always had a Firewire or USB connected device like a Digi003 or an Eleven Rack. Connecting via HDX is a different experience for me. Thanks again for the help. It's greatly appreciated.

-- Don
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Old 06-17-2020, 02:25 PM
DonRWatters DonRWatters is offline
Join Date: Sep 2010
Location: Seattle, Wa
Posts: 23
Default HDX Studio Firmware Flash File

I resolved the issue by resetting the HDX card, after submitting a support request. Although no one responded to the support case, I just decided to do the reset, since it was the only thing that I hadn't tried. It all works now.

I used this reference, in case others have a similar issue and are looking for more information: https://avid.secure.force.com/pkb/ar...just%20restart).
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