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#1
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HDX card not recognised - repair fee?
I have an HDX card not recognised by Pro Tools (I tried different computers including working HDX systems).
There used to be a fixed repair fee for Accel cards, $400 I think. Is it the same for HDX cards?
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UAD Apollo x16, UAD Apollo Twin Duo, UAD Octo Thunderbolt, Mac Mini i7 2018, Reaper DAW, Presonus Faderport, Arturia Beastep for DAW control, Former Pro Tools HD user (from V7 until V12.6). |
#2
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Re: HDX card not recognised - repair fee?
Give some details and we may be able to help.
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(Help us Help You)<<<click here Profile-System Tracks: https://www.n1m.com/datatunesdetroit Apple Music https://music.apple.com/us/search?term=DatatunesDetroit |
#3
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Re: HDX card not recognised - repair fee?
The card is seen by the computer, leds work, but the card isn't recognised by pro tools nor digitest. Tested on a few systems.
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UAD Apollo x16, UAD Apollo Twin Duo, UAD Octo Thunderbolt, Mac Mini i7 2018, Reaper DAW, Presonus Faderport, Arturia Beastep for DAW control, Former Pro Tools HD user (from V7 until V12.6). |
#4
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Re: HDX card not recognised - repair fee?
edit: oops missed the not seen by Digitest. About all you can try there is inspecting the card for visible damage, reseating the card, removing other PCIe cards, and checking power supply to the Card is OK (e.g. did you use the same power supply cable in all tests etc).
As for hardware repair... you are in Poland. Why not contact your nearest official repair provider and ask them. Finding that provider and dealing with the logistics seems more likely an issue that what a generic quote is. And they can let you know all costs. |
#5
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Re: HDX card not recognised - repair fee?
Quote:
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UAD Apollo x16, UAD Apollo Twin Duo, UAD Octo Thunderbolt, Mac Mini i7 2018, Reaper DAW, Presonus Faderport, Arturia Beastep for DAW control, Former Pro Tools HD user (from V7 until V12.6). |
#6
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Re: HDX card not recognised - repair fee?
Yes sorry, This crossed with my edit, I plain did not see you said not seen by Digitest when I first replied... which of course makes questions about licensing irrelevant.
You did fully remove the two other HDX cards when you tested right? And tested the new card in the same slot(s) with all the same cabling? |
#7
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Re: HDX card not recognised - repair fee?
Quote:
I would second this action as well, same slot and same Power connector on top.....
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Daniel HDX - PT12.5.1 - HD I/O 16x8x8 Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii D-Command Main Unit - 'Ole Blue http://www.sknoteaudio.com/ plugins rock and are affordable. |
#8
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Re: HDX card not recognised - repair fee?
Quote:
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UAD Apollo x16, UAD Apollo Twin Duo, UAD Octo Thunderbolt, Mac Mini i7 2018, Reaper DAW, Presonus Faderport, Arturia Beastep for DAW control, Former Pro Tools HD user (from V7 until V12.6). |
#9
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Re: HDX card not recognised - repair fee?
Even more but... tested by itself as a HDX1 with both other cards removed.
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#10
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Re: HDX card not recognised - repair fee?
Quote:
Is there a standard repair fee for broken cards?
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UAD Apollo x16, UAD Apollo Twin Duo, UAD Octo Thunderbolt, Mac Mini i7 2018, Reaper DAW, Presonus Faderport, Arturia Beastep for DAW control, Former Pro Tools HD user (from V7 until V12.6). |
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