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  #1  
Old 06-11-2020, 11:12 AM
Kroc Kroc is offline
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Default PT 2020.5 Catalina Licensing Problems

Last week I updated my iMac Pro (2017) to Catalina 10.15.5 and Pro Tools from 2019.6 to 2020.5 (the current download link under my active Pro Tools perpetual license on my products page). Every time I try to open Pro Tools, I get an activation pop up, and have to log in. I then get this message:

"Select License To Activate: You don't have any licenses in your account, or none of your licenses have activations available, or their license limits will keep them from authorizing the software. If you have an iLok USB device with a license activated on it, please plug it in now. You do not have any pending deliveries for the license(s) you need to authorize the software."

For some reason Pro Tools doesn't seem to be able to see my iLok/the license on it. I'm using an iLok 2 (physical license, not a cloud session). I have other plugin licenses that are working properly with Logic Pro X, so it seems to be a Pro Tools issue.

Everything worked fine previously. I understand that Catalina is now supported, so I'd like to avoid rolling back if possible. I've tried going back to Pro Tools 2019.6, but I still have the same problem. I have the same issue if I move my license to a cloud session, and if I deactivate it/reactivate it.

I still have Mojave and PT 2019.6 installed on my Macbook Pro, and it still functions as normal without any licensing problems.

I'm totally stumped! Any suggestions would be much appreciated. I have an open support ticket, but it's been about a week with no response.

Thanks,
Dan
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  #2  
Old 06-12-2020, 12:34 PM
Kroc Kroc is offline
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Default Re: PT 2020.5 Catalina Licensing Problems

Bump
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  #3  
Old 06-12-2020, 01:52 PM
Darryl Ramm Darryl Ramm is online now
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Default Re: PT 2020.5 Catalina Licensing Problems

Some things to try.

Install/reinstall the latest ILM.

What does the ILM show you is the *actual* license is on the iLoc?

Synchronize that iLok.

Do a refresh Subscriptions as well (any warnings there?)

(it's easy to imagine 2020.x won't' run if you have an old license on the iLok and have not updated it. But that won't explain why old versions don't run.).

Beyond that contact Avid Support. https://www.avid.com/learn-and-suppo...-music-support

Last edited by Darryl Ramm; 06-12-2020 at 02:17 PM.
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  #4  
Old 06-12-2020, 03:47 PM
Kroc Kroc is offline
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Default Re: PT 2020.5 Catalina Licensing Problems

Quote:
Originally Posted by Darryl Ramm View Post
Some things to try.

Install/reinstall the latest ILM.

What does the ILM show you is the *actual* license is on the iLoc?

Synchronize that iLok.

Do a refresh Subscriptions as well (any warnings there?)

(it's easy to imagine 2020.x won't' run if you have an old license on the iLok and have not updated it. But that won't explain why old versions don't run.).

Beyond that contact Avid Support. https://www.avid.com/learn-and-suppo...-music-support
Hey Darryl,

Thanks for the suggestions:
My ILM app is the current version, and I tried reinstalling it. I've synchronized the iLok and there are no errors. Everything looks fine in ILM - I have a current perpetual license (which doesn't work for 2019.6 or 2020.5 on my iMac, but works on my Macbook). Nothing with refresh subscriptions.

Still waiting to hear from Avid Support. I put in a ticket about a week ago.

-Dan
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  #5  
Old 06-12-2020, 04:29 PM
Darryl Ramm Darryl Ramm is online now
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Default Re: PT 2020.5 Catalina Licensing Problems

Mmm a mystery.

Post your incident number here if you have one... folks might be able to bump this for you.
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  #6  
Old 07-02-2020, 08:10 PM
jhkillam jhkillam is offline
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Default Re: PT 2020.5 Catalina Licensing Problems

Did this get resolved? I am having the exact same issue after reformatting a 2016 MacBook Pro.
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