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  #1  
Old 09-05-2009, 10:40 AM
bscism bscism is offline
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Default failure to launch
I need help!!

I run windows VISTA 34 bit (premium) and am running Pro Tools LE 7.4. - and pro tools has been functioning on this machine. I haven't run the application in about a month or more and today received this error message:

Pro Tools application has stopped working. A problem caused the program to stop working correctly. windows will close the program and notify you if a solution is available.

What has happened, does anyone have an idea?

Thanks.

Bruce Scism
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  #2  
Old 09-05-2009, 11:07 AM
JMS40 JMS40 is offline
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Default Re: failure to launch
Have you installed Internet Explorer 8 by any chance?
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  #3  
Old 09-05-2009, 11:13 AM
bscism bscism is offline
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Default Re: failure to launch
Yes,

Is that the culprit?
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  #4  
Old 09-05-2009, 12:12 PM
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The Weed The Weed is offline
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Default Re: failure to launch
It is definitely the culprit. Roll back to IE7. Instructions in one of the stickies above.

Cheers,
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  #5  
Old 09-05-2009, 12:30 PM
JMS40 JMS40 is offline
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Default Re: failure to launch
Sticky:Tech Alert - Installation of Internet Explorer 8 may cause Pro Tools to not launch.
DigiTechSupt
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  #6  
Old 09-05-2009, 02:26 PM
bscism bscism is offline
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Default Re: failure to launch
It worked, I am grateful for your assistance. I called microsoft to ask about the problem and after 3 guys telling me IE8 wouldn't cause the problem if I thought it through logically, I finally got an agent on the phone who confirmed 8 as the problem and uninstalled and it's working great again.

Thanks to all for your help.

bruce
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  #7  
Old 09-05-2009, 03:16 PM
JMS40 JMS40 is offline
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Quote:
Originally Posted by bscism View Post
I called microsoft to ask about the problem and after 3 guys telling me IE8 wouldn't cause the problem if I thought it through logically, I finally got an agent on the phone who confirmed 8 as the problem and uninstalled and it's working great again.
Glad you got past this but I'm curious why the technical advisory written by Digidesign wasn't convincing enough...?
A search of this forum would have confirmed numerous users who confirm this bug.
Calling M$ would have never crossed my mind. Had the M$ tech you spoke to even heard of Pro Tools?
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  #8  
Old 09-05-2009, 04:04 PM
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TOM@METRO TOM@METRO is offline
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Default Re: failure to launch
Quote:
Originally Posted by JMS40 View Post
Glad you got past this but I'm curious why the technical advisory written by Digidesign wasn't convincing enough...?
A search of this forum would have confirmed numerous users who confirm this bug.
Calling M$ would have never crossed my mind. Had the M$ tech you spoke to even heard of Pro Tools?
Well put.
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