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  #1  
Old 03-12-2007, 05:56 PM
JohnnyMarks JohnnyMarks is offline
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Default \"Unknown Account Error\" (fixed)

The request box for the beta iLok authorization returns "Unknnown Account Error" for my (quite valid and active) iLok ID. Any ideas Digi?

I'm on OSX 10.4.8/Safari.

Thanks.
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  #2  
Old 03-12-2007, 06:03 PM
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Avid Avid is offline
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Default Re: \"Unknown Account Error\"

Confirmed, same thing I'm seeing. It was fine during all of the previous testing, but not working the minute we take the web page live.

Anyway, we're on it.
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  #3  
Old 03-12-2007, 06:10 PM
JohnnyMarks JohnnyMarks is offline
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Default Re: \"Unknown Account Error\"

Ah, nice to know you guys are on it. FYI, tried Firefox, same error message.

Cheers.
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  #4  
Old 03-12-2007, 06:17 PM
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Default Re: \"Unknown Account Error\"

Please try it now, should be OK.
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  #5  
Old 03-12-2007, 06:24 PM
JohnnyMarks JohnnyMarks is offline
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Default Re: \"Unknown Account Error\"

Done, thanks.

What took you so long?

Cheers.
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  #6  
Old 03-14-2007, 01:06 AM
Tuneatic1 Tuneatic1 is offline
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Default Re: \"Unknown Account Error\"

I too encountered the Ilok authorization problem. The only thing is when I got the Ilok situation under control my license had dissapeared. Now the Digi site won't allow another license download.
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