Pro tools first error

[Pedro Daniel Rocha]

Hey guys, whenever I start Pro tools first i get this message: "Could not complete your request because Access violation occurred, unable to read location: 0x0000000000000000." I´ve tried some "solutions" I found on the internet, but none work. Can someone help me ASAP?

[DigiTechSupt]

Hi Pedro Daniel,

Just want to ask at what specific point does the error occur? Like is it while loading a plug-ins?

Best Regards,

YD

[Dingenis]

I got the same error:
By me it happens when I start a new song or use a template song.
---- error ---
Could not complete your request because File or folder not found (-43)
while creating "Pro Tools" while creating "Project Cache" while creating "Yx9Ik9cnd1GJMZNwg6Kw7c"
-- end error ---

I reinstalled Protools First. No improvement.
I made a new Account and iLok account. No improvement.
Hope anyone can help.
Regards,
Dingenis

[markdeso]

This same thing is happening to me. I see that there are a few others that have posted about this too. Error reads as follows:

Could not create a new document because Permission denied (13) while creating "Project Cache" while creating "N1fkOtxKlT9MC_nhfumPMd" while creating "R_t-fMyBc5DT6F2qk6ppcd.ptproject".

I'm running OS 10.10.4, using the UAD Apollo twin.

Some of the posts talked about resetting permissions using permissions reset. I've done that on the users/shared/protools directory and the /library/application support/avid directory as well and still same error.

[markdeso]

This happens when I create a project. The application loads fine and I can get to the create / open project dialog screen.

[Dingenis]

After saving template:



After selecting a template:

http://maxfolmer.nl/errors-PT/file-folder-not-found.jpg

[Dingenis]

This are the errors:
Making a fresh Project or Choose a (saved) Template:



Project Saved but not readable:

http://maxfolmer.nl/errors-PT/saved-...t-readable.jpg

[boringaudio]

Im having the same issue

Open protools First, it prompts me to create a new session (or load one), I give one a name and create then...

this error pops up.

Could not create a new document because Permission denied (13) while creating "Project Cache" while creating "bTUpF0x3ofoL7k2NxSM3uc" while creating "hKi8qIZpnDpTCH5h4NpK_b.ptproject".

[boringaudio]

Just installed the new update since my last post however... Still doesn't open. Just get as far as the create a new session page, crashes when I press create.
Back to Reaper for me.

[DigiTechSupt]

This is typically seen on Mac systems where permissions are set incorrectly.

-Get Info on the Pro Tools folder in Documents
-Set Privilege it to Read & Write for your user account. (Check the Project Cache folder inside the Pro Tools folder to make sure the change was applied)

Best Regards,

YD