Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Additional Resources

Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Pro Tools Software (Mac)

Thread Tools Search this Thread Display Modes
Old 05-31-2014, 06:18 PM
pbmeese pbmeese is offline
Join Date: May 2014
Location: Denver, CO
Posts: 1
Default Requesting New Authorization Code for replacement Ilok


I recently lost my Ilok that activates my PT 10 LE. I purchased a new one from Guitar Center and downloaded the temporary code to activate PT. The temp code that came with my new Ilok is now expired. I went to Avid.com to request a new PT activation code and could not find (or somehow overlooked) any way to submit a request. I have active Avid and Ilok accounts. Is there a quick way to request and receive a new activation code for my new Ilok?

I also hope to remain on PT 10 and not be forced to upgrade to 11.

This is my first thread although I've been a PT user for 10 years now. Does any one have a solution to this problem? Thanks.
Reply With Quote
Old 05-31-2014, 07:18 PM
Bruce Paine Bruce Paine is offline
Admin Emeritus
Join Date: Apr 1998
Location: Carmel, CA
Posts: 2,816
Default Re: Requesting New Authorization Code for replacement Ilok

In order to get a permanent replacement license, you need to start by reporting the iLok as lost or stolen at iLok.com

From the Support FAQ in the forum header:
What should I do if my iLok is lost or stolen?
Bruce Paine
System Details
Reply With Quote
Old 06-01-2014, 07:03 AM
nigelpry's Avatar
nigelpry nigelpry is offline
Join Date: Dec 2008
Location: Home
Posts: 2,138
Default Re: Requesting New Authorization Code for replacement Ilok

And you won't be able to upgrade to PT11 without getting your replacement PT10 licence, because the upgrade process requires your old licence to be surrendered before your new licence gets deposited onto your iLok.

You might want to consider iLok's ZDT (Zero Downtime) service for the future. For a fairly smallannual fee, iLok will supply you with a new permanent licence, free of charge, if your iLok is lost/stolen in the future.

It works by requiring you to connect to iLok.com at least once every 90 days with your iLok attached to the computer to validate it. If you don't connect in that timescale, the licences stop working until you do connect.

New permanent licences can be issued if you have ZDT cover because, if someone gets your lost/stolen iLok, it will stop working after a maximum of 90 days, assuming they don't know your iLok.com login details. So the companies you bought software from will let iLok issue new replacement licences to you.
Mac Pro 2009 12-Core 3.46ghz, 64gb RAM, Macbook Pro 2011 17", 2.2ghz i7, 16gb RAM both OSX10.12.6
Dig 003 Console, MBox 2 Pro and Micro, MOTU 2408mk3, 2x 24 i/o and Traveler, UAD Apollo Quad, Apollo Twin mk11, pci-e Octo and Satelite Quad, Adam A77X monitors.
PT12.8.3, Media Composer 8.9.1, Sibelius 8.5.1, Cubase Pro 9.0.30, Logic Pro X 10.3.3, Wavelab Pro 9.0.35.
Various apps, soft synths, FX plugins.
Plenty of hardware synths, rack gear, microphones etc.
And then there's the studio ;-)
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
error: missing ilok authorization for pro tools... please insert the necessary ilok. Witold.B Pro Tools Express on Mac OS X 1 04-21-2014 03:59 AM
Authorization code vs ilok on legacy 7.3.1 pontaluna Pro Tools Software (Mac) 3 01-08-2014 02:39 PM
Will AVID supply replacement disc or download code? bwc-disneyfan@tds.net Pro Tools Software (Mac) 4 09-08-2012 01:15 AM
i need help with my pro tools 7le authorization code code NDepthProductions Pro Tools M-Powered (Win) 6 03-14-2008 01:30 PM
PT LE 6.4 prompted for authorization code using ilok distratman 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 2 08-20-2007 03:47 PM

All times are GMT -7. The time now is 08:41 AM.

Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com