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  #1  
Old 02-15-2021, 05:36 AM
corp corp is offline
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Default HDX registration issue

How long does it take for Avid support to answer a question?

Last edited by DigiTechSupt; 02-24-2021 at 09:10 PM. Reason: Moved from HDX Subforum.
  #2  
Old 02-15-2021, 08:19 AM
arche3's Avatar
arche3 arche3 is offline
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Default Re: Avid support?

About 3 weeks with a support plan that's supposed to be 24 hour response. The phone support person is not actually support. He sends a message to the real support people.

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  #3  
Old 02-16-2021, 02:13 PM
corp corp is offline
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Default Re: Avid support?

OMG...This is unbelievable

I initiate cases, I wait days, no response, I call a few times and person says he will escalate .....nothing! It sounds like I'm calling China because the phone connection is terrible, breaks up every few seconds and hard to understand the person.....This is Avid professional service?

Sudo Support tells me that there's a bug with HDX? How is this possible when I see many running HDX without issues.
  #4  
Old 02-16-2021, 02:38 PM
FunkzzaJ FunkzzaJ is online now
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Default Re: Avid support?

check trustpilot, then tune expectations
  #5  
Old 02-16-2021, 03:37 PM
corp corp is offline
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Default Re: Avid support?

Wow, support in the toilet....
Some people waiting 1.5 months....
  #6  
Old 02-17-2021, 12:25 AM
FunkzzaJ FunkzzaJ is online now
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Default Re: Avid support?

Also have in mind excellent service don't drive people to post on rating sites

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  #7  
Old 02-17-2021, 12:48 AM
RayCervenka RayCervenka is offline
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Default Re: Avid support?

Its the way of the future. Frustrate users until they give up. Questions gets answered with a copy-n-pasted script that has nothing to do with the question. That's what three-subscriptions for three systems bought me.

Last edited by RayCervenka; 02-17-2021 at 01:16 AM.
  #8  
Old 02-17-2021, 08:01 AM
Rich Breen Rich Breen is offline
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Default Re: Avid support?

Why not contact them and see? I had an issue last week - got a very helpful response within 2 hours.
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MacPro 5,1 Dual Hex, OS 10.14, PT 2020 HDX, Avid HD I/Os and Metric Halo ULN8, Avid C24, 3xS1/Dock.
  #9  
Old 02-17-2021, 08:46 AM
corp corp is offline
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Default Re: Avid support?

Quote:
Originally Posted by Rich Breen View Post
Why not contact them and see? I had an issue last week - got a very helpful response within 2 hours.



I did contact Avid three times ...... still waiting............2 hours........Lol
  #10  
Old 02-18-2021, 07:55 AM
Rich Breen Rich Breen is offline
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Default Re: Avid support?

Try tweeting Avid customer care: @AvidSupport
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MacPro 5,1 Dual Hex, OS 10.14, PT 2020 HDX, Avid HD I/Os and Metric Halo ULN8, Avid C24, 3xS1/Dock.
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