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  #11  
Old 10-12-2017, 12:26 PM
jg2m589 jg2m589 is offline
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Default Re: Avid Complete Plug-in Bundle - License expired on a current Subscription

Hello, same thing happening here I think. I have paid the monthly subscription fee and reads as active on my Avid product page, however in iLok license manager the bundle is expired and refreshing says that renewal is pending.
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  #12  
Old 10-13-2017, 06:02 PM
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jeffro jeffro is offline
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Default Re: Avid Complete Plug-in Bundle - License expired on a current Subscription

Quote:
Originally Posted by jg2m589 View Post
Hello, same thing happening here I think. I have paid the monthly subscription fee and reads as active on my Avid product page, however in iLok license manager the bundle is expired and refreshing says that renewal is pending.
Welcome to the community.

Started a support case for you so please check your email for a case notice.
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  #13  
Old 10-14-2017, 01:24 AM
jg2m589 jg2m589 is offline
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Default Re: Avid Complete Plug-in Bundle - License expired on a current Subscription

Thank you for the quick response!
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  #14  
Old 10-25-2017, 07:51 AM
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Tubab Lamin Tubab Lamin is offline
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Default Re: Avid Complete Plug-in Bundle - License expired on a current Subscription

My product is active but ilok cant refresh it please activated asap
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  #15  
Old 10-25-2017, 11:01 PM
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jeffro jeffro is offline
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Default Re: Avid Complete Plug-in Bundle - License expired on a current Subscription

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Originally Posted by Tubab Lamin View Post
My product is active but ilok cant refresh it please activated asap
Looks like you also started a support case and this was already handled by the CS rep.
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  #16  
Old 10-29-2017, 07:59 AM
A1JayRun A1JayRun is offline
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Default Re: Auto Renewal Of Subscription Failed.. Now What...?

My subscription also hasn't renewed.
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  #17  
Old 10-30-2017, 02:08 PM
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jeffro jeffro is offline
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Default Re: Auto Renewal Of Subscription Failed.. Now What...?

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Originally Posted by A1JayRun View Post
My subscription also hasn't renewed.
Welcome to the community.

I don't see a Pro Tools product in the account using your community email address. Please start a support case to provide your info to Avid CS. Thanks!
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  #18  
Old 10-31-2017, 02:43 AM
A1JayRun A1JayRun is offline
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Default Re: Auto Renewal Of Subscription Failed.. Now What...?

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Originally Posted by jeffro View Post
Welcome to the community.

I don't see a Pro Tools product in the account using your community email address. Please start a support case to provide your info to Avid CS. Thanks!
I need to connect my account. My master avid acct is -----
And my iLOK acct is -----

I went this whole month with no plugins I payed for

Last edited by jeffro; 10-31-2017 at 09:31 AM. Reason: Removed account info.
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  #19  
Old 10-31-2017, 09:45 AM
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Default Re: Auto Renewal Of Subscription Failed.. Now What...?

Quote:
Originally Posted by A1JayRun View Post
I need to connect my account. My master avid acct is -----
And my iLOK acct is -----

I went this whole month with no plugins I payed for
Thanks for clarifying - I moved your post to the related thread. Also removed your email and iLok User ID since those shouldn't be posted publicly. License issues typically need to be handled by Avid CS which is why I recommended starting a support case. Got one going for you so this should be solved today (please watch for a case update email).
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  #20  
Old 11-07-2017, 02:11 PM
CristianRamirez CristianRamirez is offline
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Default Re: Avid Complete Plug-in Bundle - License expired on a current Subscription

Hi, I am having trouble with the license to my Avid complete bundle again. According to my Avid account it's active, but not according to the iLok license manager. Please help. I need those plug-ins.

/Cristian
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