PT10/Mbox Mini "Unable to locate hardware..."

[portrhombus]

Pro Tools 10 currently won't load. In the startup it gets to "DAE Loaded" and then tells me "Unable to locate hardware. Make sure your hardware is connected and turned on".

This is a brand new system, and Pro Tools was working fine during assembly at the factory. It's only since delivery to me that this problem has occurred. I'm using an Mbox Mini which is recognised by my PC, and I can play audio outside of Pro Tools fine. I have driver version 1.0.8 installed with firmware 0.7.0 I have tried every single usb port on my computer and still get the same message.

I've googled this and looked around on here, and it seems to be a common problem, especially with Mbox Mini's? There doesn't seem to be a solution either, other than to install everything again and cross your fingers. Am I basically consigned to the tedious nature of that or is there something else I can try before that?

Below is my Sandra Report:

SiSoftware Sandra

ID
Host Name : Nimbus
Workgroup : WORKGROUP

Computer
Model : OEM System Product Name
Serial Number : Sys***
Chassis : Desktop
Mainboard : ASUS P8Z77-V
Serial Number : 1210029********
BIOS : AMI (OEM) 1708 11/09/2012
Total Memory : 15.7GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4C 4.3GHz, 4.3GHz IMC, 2x 256kB L2, 6MB L3)
Socket/Slot : FC LGA1155

Chipset
Memory Controller : ASUS Core (Ivy Bridge) DRAM Controller 100MHz, 2x 8GB DIMM DDR3 1.6GHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : Corsair CML16GX3M2A1600C10 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-33-10-5)
Memory Module : Corsair CML16GX3M2A1600C10 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-33-10-5)

Video System
Monitor/Panel : Samsung S22B300
(1920x1080, 21.5")
Monitor/Panel : Samsung S22B300
(1920x1080, 21.5")
Monitor/Panel : Samsung S22B300
(1920x1080, 21.5")
Video Adapter : Intel(R) HD Graphics 4000 (16CU 16SP SM5.0 350MHz/1.15GHz, 256MB DDR3 1.6GHz/3GHz 128-bit, Integrated Graphics)
Video Adapter : Intel(R) HD Graphics 4000 (16CU 16SP SM5.0 350MHz/1.15GHz, 256MB DDR3 1.6GHz/3GHz 128-bit, Integrated Graphics)

Graphics Processor
OpenCL GP Processor : Intel(R) HD Graphics 4000 (16SP 16C 350MHz/1.15GHz, 1.5GB DDR3 1.6GHz/3GHz 128-bit, Integrated Graphics)
Compute Shader Processor : Intel(R) HD Graphics 4000 (16SP 350MHz/1.15GHz, 256MB DDR3 1.6GHz/3GHz 128-bit, Integrated Graphics)

Storage Devices
Corsair Force 3 SSD (120GB, SATA600, SSD) : 112GB (C:)
Seagate ST1000DM003-9YN162 (1TB, SATA600, 3.5", 7200rpm) : 932GB (D:)
Seagate ST1000DM003-9YN162 (1TB, SATA600, 3.5", 7200rpm) : 932GB (E:)
Seagate ST2000DM001-9YN164 (2TB, SATA600, 7200rpm) : 2TB (F:)
Optiarc DVD RW AD-5280S (SATA150, DVD+-RW, CD-RW, 1MB Cache) : N/A (G:)

Logical Storage Devices
System Reserved : 100MB (NTFS)
Video (D:) : 932GB (NTFS) @ Seagate ST1000DM003-9YN162 (1TB, SATA600, 3.5", 7200rpm)
Audio (E:) : 932GB (NTFS) @ Seagate ST1000DM003-9YN162 (1TB, SATA600, 3.5", 7200rpm)
SFX (F:) : 2TB (NTFS) @ Seagate ST2000DM001-9YN164 (2TB, SATA600, 7200rpm)
System (C:) : 112GB (NTFS) @ Corsair Force 3 SSD (120GB, SATA600, SSD)
Optical Drive (G:) : N/A @ Optiarc DVD RW AD-5280S (SATA150, DVD+-RW, CD-RW, 1MB Cache)

Peripherals
LPC Hub Controller 1 : ASUS Panther Point LPC Controller
LPC Legacy Controller 1 : T0 C5-62
Audio Device : ASUS Panther Point High Definition Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Serial Port(s) : 1
Disk Controller : ASUS Panther Point 6 port SATA AHCI Controller
Disk Controller : ASUS Asmedia 106x SATA Controller
USB Controller 1 : ASUS Panther Point USB xHCI Host Controller
USB Controller 2 : ASUS Panther Point USB Enhanced Host Controller #2
USB Controller 3 : ASUS Panther Point USB Enhanced Host Controller #1
USB Controller 4 : ASUS ASMedia XHCI Controller
FireWire/1394 Controller 1 : VIA VT6306 VIA Fire II IEEE-1394 OHCI Link Layer Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Intel(R) 82579V Gigabit Network Connection (Ethernet)
Wireless Adapter : Atheros AR9485 Wireless Network Adapter (802.11g (ERP), TKIP, 54Mbps)

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 6.5


Thanks very much.

[albee1952]

First things I would do is; disable the wireless adapter and the VIA firewire(which you may not be using anyway). Then you might consider adding a PCIe graphics card and disabling the onboard graphics(which is often a show stopper with PT). The hold down the N key while opening PT and make certain the Mbox is the selected audio device(AKA "ENGINE").

[tpann]

This happened to me several times with my Mbox 3rd Generation. After a couple of uninstall and reinstalls of the MBox drivers, it cleared up, and has never happened again.

[portrhombus]

Originally Posted by tpann

This happened to me several times with my Mbox 3rd Generation. After a couple of uninstall and reinstalls of the MBox drivers, it cleared up, and has never happened again.

Yeah this seemed to do the trick. Though I still have this annoying whine, onto the other forum I will go.