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Old 10-25-2010, 07:07 PM
brian_b brian_b is offline
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Join Date: Oct 2010
Location: USA
Posts: 2
Default Pro Tools LE constantly freezes

Hi everyone. Just joined here. I hate to make my first post about a problem I'm having, but I'm unable to use Pro Tools on my iMac. I can load a song and play it, but after a few seconds I get the spinning ball and I have to force quit. Sometimes I can't even get that far before it freezes.

I have gotten the "you need to restart your computer, hold down the power button" error a couple of times as well. Here is the apple report from the next start up:

Interval Since Last Panic Report: 31147 sec
Panics Since Last Report: 1
Anonymous UUID: F420F636-7BD8-4B85-9B2F-3B9B4B62DE51

Mon Oct 25 19:05:07 2010
panic(cpu 1 caller 0x2a8ab2): Kernel trap at 0x00000000, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x08a62500, EBX: 0x08a62000, ECX: 0x31000000, EDX: 0x08ca0200
CR2: 0x00000000, EBP: 0x5d18bad8, ESI: 0x07deae80, EDI: 0x0085f838
EFL: 0x00010246, EIP: 0x00000000, CS: 0x00000008, DS: 0x01f20010
Error code: 0x00000010

Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x5d18b8d8 : 0x21b455 (0x5cf328 0x5d18b90c 0x2238b1 0x0)
0x5d18b928 : 0x2a8ab2 (0x591664 0x0 0xe 0x59182e)
0x5d18ba08 : 0x29e9a8 (0x5d18ba20 0x246 0x5d18bad8 0x0)
0x5d18ba18 : 0x0 (0xe 0x48 0x5d180010 0x230010)
0x5d18bad8 : 0x5c36b821 (0x8a62000 0x0 0x5d18bb68 0xcf)
0x5d18baf8 : 0x4fbdbe (0x8a9ff00 0x85f838 0x1 0x0)
0x5d18bb18 : 0x50bf12 (0x8a9ff00 0x85f838 0x5d18bb48 0x4fc141)
0x5d18bb48 : 0x50c086 (0x7deae80 0x0 0x1 0x0)
0x5d18bb68 : 0x4fbdbe (0x7deae80 0x0 0x1 0x1)
0x5d18bb88 : 0x4fbdd9 (0x7deae80 0x0 0x5d18bbb8 0x4fbdbe)
0x5d18bba8 : 0x52e1c4 (0x7deae80 0xffff 0x7dea244 0x4fbdd9)
0x5d18bbc8 : 0x52e1f7 (0x7dea240 0x246 0x5d18bc08 0x8d05c00)
0x5d18bbe8 : 0x4fbdbe (0x7dea240 0x0 0x1 0x1e)
0x5d18bc08 : 0x4fbdd9 (0x7dea240 0x0 0x5d18bc58 0x0)
0x5d18bc28 : 0x28339c (0x7dea240 0x8d05c00 0x1e 0x5d18bc58)
0x5d18bc78 : 0x21d80e (0x7086098 0x79ea5a0 0x836afd4 0x1)
0x5d18bcb8 : 0x210983 (0x7086000 0x12 0x5d18bd18 0x20f3a5)
0x5d18bd18 : 0x21dcdd (0x7086000 0x10000 0x0 0x21070b)
0x5d18bd48 : 0x23f338 (0x5d18bd6c 0x24 0x8cf2194 0x0)
0x5d18bd98 : 0x214eb8 (0x8d05c00 0x1 0x1 0x221af1)
0x5d18bde8 : 0x2154ca (0x6c0e7b8 0x1e103 0x46ce2e10 0x7fdc5dc)
0x5d18be28 : 0x22c3b4 (0x6c0e7b8 0x852a550 0x5d18be78 0x47699f)
0x5d18be78 : 0x4773d4 (0x7fdc5dc 0x9 0x5d18bea8 0x88c07a8)
0x5d18bec8 : 0x482a69 (0x8024d20 0x9 0x0 0x8024e30)
0x5d18bf38 : 0x485912 (0x9 0x88c07a8 0x5d18bfa8 0x100001f)
0x5d18bf68 : 0x219050 (0x88c07a8 0xffffff7f 0x5fbff3d0 0x7fff)
0x5d18bfa8 : 0x2a79f7 (0xffffffff 0x1 0x5d18bfc8 0x227764)
0x5d18bfc8 : 0x29e8a6 (0x0 0x2 0x10 0x834bd84)
Kernel Extensions in backtrace (with dependencies):
com.digidesign.mbox2.driver(8.0.3f1)@0x5c366000->0x5c385fff
dependency: com.apple.iokit.IOAudioFamily(1.7.6fc2)@0x5bfd2000
dependency: com.apple.iokit.IOUSBFamily(4.0.2)@0x5b672000
dependency: com.apple.driver.AppleUSBMergeNub(4.0.0)@0x5bb6800 0

BSD process name corresponding to current thread: coreaudiod

Mac OS version:
10F569

Kernel version:
Darwin Kernel Version 10.4.0: Fri Apr 23 18:28:53 PDT 2010; root:xnu-1504.7.4~1/RELEASE_I386
System model name: iMac8,1 (Mac-F227BEC8)

System uptime in nanoseconds: 2953206252516
unloaded kexts:
com.apple.driver.AppleFileSystemDriver 2.0 (addr 0x5b91c000, size 0x12288) - last unloaded 92605531969
loaded kexts:
com.digidesign.mbox2.driver 8.0.3f1
com.paceap.kext.pacesupport.snowleopard 5.7.2
com.digidesign.iokit.DigiIO 8.0.3f1
com.digidesign.iokit.DigiDal 8.0.3f1
com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 30583970146
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AudioAUUC 1.4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleUpstreamUserClient 3.3.2
com.apple.driver.AppleIntelPenrynProfile 17
com.apple.GeForce 6.1.8
com.apple.driver.AppleHDA 1.8.7f1
com.apple.driver.AudioIPCDriver 1.1.2
com.apple.driver.AppleLPC 1.4.12
com.apple.driver.AppleBacklight 170.0.24
com.apple.driver.AppleUSBOpticalMouse 3.7.5
com.apple.iokit.AppleYukon2 3.1.14b1
com.apple.driver.ACPI_SMC_PlatformPlugin 4.1.2b1
com.apple.driver.AirPortBrcm43xx 423.91.27
com.apple.driver.AppleIRController 303.8
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 1.6.2
com.apple.driver.AppleUSBHub 4.0.0
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AppleAHCIPort 2.1.2
com.apple.driver.AppleIntelPIIXATA 2.5.1
com.apple.driver.AppleUSBEHCI 4.0.2
com.apple.driver.AppleUSBUHCI 4.0.2
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleACPIButtons 1.3.2
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.2
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClien t 105.10.0
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.10.0
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOSurface 74.0
com.apple.iokit.IOBluetoothSerialManager 2.3.3f8
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.driver.DspFuncLib 1.8.7f1
com.apple.iokit.IOAudioFamily 1.7.6fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.nvidia.nv50hal 6.1.8
com.apple.NVDAResman 6.1.8
com.apple.iokit.IONDRVSupport 2.1
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.driver.AppleHDAController 1.8.7f1
com.apple.iokit.IOGraphicsFamily 2.1
com.apple.iokit.IOHDAFamily 1.8.7f1
com.apple.driver.IOPlatformPluginFamily 4.1.2b1
com.apple.iokit.IO80211Family 311.1
com.apple.iokit.IONetworkingFamily 1.9
com.apple.driver.AppleSMC 3.0.1d2
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.3f8
com.apple.driver.AppleUSBBluetoothHCIController 2.3.3f8
com.apple.iokit.IOBluetoothFamily 2.3.3f8
com.apple.driver.AppleUSBHIDKeyboard 1.2.0a3
com.apple.driver.AppleHIDKeyboard 1.2.0a3
com.apple.iokit.IOSCSIReducedBlockCommandsDevice 2.6.5
com.apple.iokit.IOFireWireSerialBusProtocolTrans
Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.30f1
Graphics: NVIDIA GeForce 8800 GS, NVIDIA GeForce 8800 GS, PCIe, 512 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.91.27)
Bluetooth: Version 2.3.3f8, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD5000AAKS-40YGA1, 465.76 GB
Parallel ATA Device: MAT[bleep][bleep][bleep][bleep]ADVD-R UJ-875
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfa200000
USB Device: Apple Optical USB Mouse, 0x05ac (Apple Inc.), 0x0307, 0xfa230000
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0220, 0xfa220000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd400000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1a100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x820f, 0x1a110000



I went through the "Optimizations and troubleshooting tips" from Avid but that didn't help. I had similar problems on my last computer, a Mac mini, so I upgraded to this iMac thinking a faster, newer computer would help. But it seems worse now.

I updated to PT 8.0.4, but that was almost worse, so I uninstalled and went with 8.0.3 for now.

Computer specs:
Model Name: iMac
Model Identifier: iMac8,1
Processor Name: Intel Core 2 Duo
Processor Speed: 3.06 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 6 MB
Memory: 4 GB
Bus Speed: 1.07 GHz

OS: Snow Leopard 10.6.4

Mbox 2 mini
Pro Tools 8.0.3
External HD: Iomega minimax 500gb

The only other software I installed is Steven Slate Drums LE.

I'm tempted to completely start over but I thought I should ask here first.

Thank you for reading and for any input! Much appreciated.
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  #2  
Old 10-25-2010, 09:56 PM
albee1952 albee1952 is offline
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Join Date: May 2004
Location: nashville
Posts: 34,901
Default Re: Pro Tools LE constantly freezes

You probably should update to 8.0.4. How is the external drive connected? USB drives are not supported and firewire drives need to use an Oxford 9xx chipset(911, 912, 924, 934, etc). You should be able to do plenty with a dual core 3GHz
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  #3  
Old 10-25-2010, 10:21 PM
brian_b brian_b is offline
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Join Date: Oct 2010
Location: USA
Posts: 2
Default Re: Pro Tools LE constantly freezes

Quote:
Originally Posted by albee1952 View Post
You probably should update to 8.0.4. How is the external drive connected? USB drives are not supported and firewire drives need to use an Oxford 9xx chipset(911, 912, 924, 934, etc). You should be able to do plenty with a dual core 3GHz
Its a Firewire 400 drive, forgot to mention that. 8.0.4 froze too but I guess I'll try it again and save up for a Glyph drive if thats the problem.
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  #4  
Old 04-12-2011, 08:16 PM
G ray G ray is offline
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Join Date: Apr 2011
Location: Invercargill New Zealand
Posts: 2
Default Re: Pro Tools LE constantly freezes

I have a very similar problem i finally got rid of the dreded error 5000 and now protools freezes when i load it, its wierd it freezes in lots of different places
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