Elastic audio not working - Unknown Exception in Task Manager

[tcolvinMS]

I can't get Elastic Audio to work in PT11. It's the last thing preventing me from migrating from PT10. Whenever I enable elastic audio, I get an error for each clip that is sitting on my elastic enabled track - this error appears in the Task Manager. It says Analysing Audio | Unknown Exception (<name of my clip>)

The clip fails to play when any elastic parameters are changed, e.g. if the track is in Polyphonic mode, change the pitch of the clip etc.

Does anyone have any idea what I can do to fix this problem?

I am using PTHD 11.1.2 on PC, I have an RME fireface 800 interface. The PC is a Dell Precision t-3500, CPU = Xeon 3.4 Ghz, 12 Gb Ram, Windows 8 64 bit

Thanks :)

[cwsand]

Originally Posted by tcolvinMS

I can't get Elastic Audio to work in PT11. It's the last thing preventing me from migrating from PT10. Whenever I enable elastic audio, I get an error for each clip that is sitting on my elastic enabled track - this error appears in the Task Manager. It says Analysing Audio | Unknown Exception (<name of my clip>)

The clip fails to play when any elastic parameters are changed, e.g. if the track is in Polyphonic mode, change the pitch of the clip etc.

Does anyone have any idea what I can do to fix this problem?

I am using PTHD 11.1.2 on PC, I have an RME fireface 800 interface. The PC is a Dell Precision t-3500, CPU = Xeon 3.4 Ghz, 12 Gb Ram, Windows 8 64 bit

Thanks :)

Hi, Yes start here:

Help us Help You - READ THIS Before Posting!

Make sure you go through all the optimizations and troubleshooting and post a SANDRA report.

[tcolvinMS]

ok, sorry for the lack of info. my Sandra Report is below

I'm not sure I can describe the problem in any more detail than I have already. I am running a co-install of 10 and 11. I have no trouble running sessions in PT10HD with Elastic Audio - this problem is on PT11 HD only.

:)

SiSoftware Sandra

ID
Host Name : t-tomad-t35
Domain : EUROPE

Computer
Model : Dell Precision WorkStation T3500
Serial Number : 6FQ****
Chassis : Dell Tower
Mainboard : Dell 09KPNV
Serial Number : ..CN7082*********
BIOS : Dell A11 04/20/2011
Total Memory : 12GB ECC DIMM DDR3

Processors
Processor : Intel(R) Xeon(R) CPU W3690 @ 3.47GHz (6C 3.6GHz, 2.66GHz IMC, 6x 256kB L2, 12MB L3)
Socket/Slot : FC LGA1366

Chipset
Memory Controller : Dell X58 I/O Hub 2x 3.19GHz (6.38GHz)
Memory Controller : Intel Server (Gulftown) Uncore 2x 3.19GHz (6.38GHz), 3x 4GB ECC DIMM DDR3 1.33GHz 192-bit

Memory Module(s)
Memory Module : Hynix (Hyundai) HMT325U7BFR8A-H9 2GB ECC DIMM DDR3 PC3-10700E DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Hynix (Hyundai) HMT325U7BFR8A-H9 2GB ECC DIMM DDR3 PC3-10700E DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Hynix (Hyundai) HMT325U7BFR8A-H9 2GB ECC DIMM DDR3 PC3-10700E DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Hynix (Hyundai) HMT325U7BFR8A-H9 2GB ECC DIMM DDR3 PC3-10700E DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Hynix (Hyundai) HMT325U7BFR8A-H9 2GB ECC DIMM DDR3 PC3-10700E DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Hynix (Hyundai) HMT325U7BFR8A-H9 2GB ECC DIMM DDR3 PC3-10700E DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Monitor/Panel : Dell Computer DELL P2210
(1680x1050, 22.0")
Monitor/Panel : DON DENON-AVAMP
(1920x1080, 91.0")
Monitor/Panel : Dell Computer DELL E228WFP
(1680x1050, 22.0")
Video Adapter : AMD Radeon HD 7800 Series (16CU 1024SP SM5.0 860MHz, 2GB DDR5 4.8GHz 256-bit, PCIe 3.00 x16)
Video Adapter : AMD Radeon HD 7800 Series (16CU 1024SP SM5.0 860MHz, 2GB DDR5 4.8GHz 256-bit, PCIe 3.00 x16)
Video Adapter : AMD Radeon HD 7800 Series (16CU 1024SP SM5.0 860MHz, 2GB DDR5 4.8GHz 256-bit, PCIe 3.00 x16)

Graphics Processor
OpenCL GP Processor : AMD Radeon HD 7800 Series (1024SP 16C 860MHz, 2GB DDR5 4.8GHz 256-bit)
Compute Shader Processor : AMD Radeon HD 7800 Series (1024SP 16C 860MHz, 2GB DDR5 4.8GHz 256-bit)

Storage Devices
SEAGATE ST3300657SS (300GB, SASCSI, SCSI-5, 3.5", 15015rpm) : 279GB (C:)
WDC WD1002FAEX-00Y9A0 (1TB, SATA600, 3.5", 20000rpm) : 932GB (D:)
PLDS DVD+-RW DH-16ABS (RAID, DVD+-RW, CD-RW) : N/A (G:)

Logical Storage Devices
System Reserved : 350MB (NTFS)
Data (D:) : 932GB (NTFS) @ WDC WD1002FAEX-00Y9A0 (1TB, SATA600, 3.5", 20000rpm)
Hard Disk (C:) : 279GB (NTFS) @ SEAGATE ST3300657SS (300GB, SASCSI, SCSI-5, 3.5", 15015rpm)
Optical Drive (G:) : N/A @ PLDS DVD+-RW DH-16ABS (RAID, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller 1 : Dell LPC Interface Controller
LPC Legacy Controller 1 : SMSC SCH5504-NS
Audio Device : Dell HD Audio Controller
Audio Codec : Analog Devices AD1984A sound chip
Audio Device : Pine Technology Cape Verde/Pitcairn HDMI Audio [Radeon HD 7700/7800 Series]
Audio Codec : ATI (AMD) HDMI Audio
Serial Port(s) : 1
Parallel Port(s) : 1
Disk Controller : Dell ICH8R (ICH8) SATA RAID Controller
Disk Controller : Dell SAS 6/iR Adapter RAID Controller
USB Controller 1 : Dell USB UHCI Controller #4
USB Controller 2 : Dell USB UHCI Controller #5
USB Controller 3 : Dell USB UHCI Controller #6
USB Controller 4 : Dell USB EHCI Controller #2
USB Controller 5 : Dell USB UHCI Controller #1
USB Controller 6 : Dell USB UHCI Controller #2
USB Controller 7 : Dell USB UHCI Controller #3
USB Controller 8 : Dell USB EHCI Controller #1
FireWire/1394 Controller 1 : TI TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Send to Microsoft OneNote 15 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Xerox WorkCentre 7545 PS (600x600, Duplex)

Sensors
Location : Microsoft Visual Studio Location Simulator Sensor (Location, Unknown)

Network Services
Network Adapter : Broadcom NetXtreme 57xx Gigabit Controller (Ethernet, 1Gbps)

Operating System
Windows System : Microsoft Windows 8 Professional 6.02.9200
Platform Compliance : x64

Windows Experience Index
Current System : 6.1

[tcolvinMS]

Also, I have tried all the suggestions in this thread:

http://duc.avid.com/showthread.php?t=348678&page=6

to no avail. I still get the same error.

I have also tried completely removing and re installing PT11, including deleting all the directories left behind by the uninstall.

[cwsand]

Strange that EA works in 10 but not 11. If you install only PT11, does EA work properly? I'm just wondering if the problem is due to you having Windows 8 with a co-install. PT10 isn't officially supported in Windows 8, but you could search the forums to see if there are some additional optimizations that people have found to allow both versions to work in Windows 8.