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#1
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Pro Tools Subscription Purchased but no activation email sent
Hi, when I made my Pro Tools subscription purchase the other day, I never received an email with an activation code in it. I got the one that showed they charged me for the subscription though. I was able to go to the download center and download the software but cannot authorize it. I have updated my ilok info in my avid account and checked my ilok account but there is no authorization to claim there. Also, the My Products section of my Avid account does not show that I have the newest version of Pro Tools, only Pro Tools 9 from years ago. Therefore, there is no system ID that I have that will allow me to fill out a request ticket in the Avid site. Their automated message also says they are not taking calls about subscriptions at this time, refers you to the Avid website, and then hangs up on you. I am completely stuck unless someone from Avid contacts me here. Please help!
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#2
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Re: Pro Tools Subscription Purchased but no activation email sent
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The purchase seemed to have not gone through. There should be info on your my.avid.com 's order history. I've alerted the webstore team about this. They'll send you an Email soon. -Tope |
#3
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Re: Pro Tools Subscription Purchased but no activation email sent
Thanks Tope, I was charged for it and I have an order ID as well. I’m about to send you a private message with that order ID and the email address I use for my Avid account
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#4
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Re: Pro Tools Subscription Purchased but no activation email sent
Well hmm, the DigiTechSupt duc account isn’t able to be private messaged. How are you going to know which Avid account is mine?
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#5
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Re: Pro Tools Subscription Purchased but no activation email sent
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Please update your duc profile with your Avid account Email so we could check. Thanks! Tope |
#6
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Re: Pro Tools Subscription Purchased but no activation email sent
Just did, thanks Tope
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#7
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Re: Pro Tools Subscription Purchased but no activation email sent
Still have not been contacted yet. The order was placed over five days ago now
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#8
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Re: Pro Tools Subscription Purchased but no activation email sent
They are on it, please wait
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