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  #481  
Old 03-31-2016, 06:26 PM
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jeffro jeffro is offline
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Default Re: Where is my No Charge Pro Tools 12 Student Upgrade?

Quote:
Originally Posted by SamAero View Post
... I purchased an educational upgrade from PT8 to PT10 which included 4 years of free upgrades on 07/20/2012, but I'm not currently able to install PT12 from my account...
Added PT12Edu, though the Edu products are being processed so it will take a bit until the 12.5 installers are added to entitled accounts.

Others... please make sure you review the info in the first post to make sure you are replying in the correct thread. This thread is only for Edu customers entitled to PT12 than never received that upgrade (PT11 is the most current version in your account). Thanks!
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  #482  
Old 06-03-2016, 06:00 PM
Marting313 Marting313 is offline
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Default Re: Where is my No Charge Pro Tools 12 Student Upgrade?

Hello, could you please look into the pro tools 12 upgrade for me? I have 10/11 student.

Thanks
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  #483  
Old 06-06-2016, 10:43 AM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Where is my No Charge Pro Tools 12 Student Upgrade?

Quote:
Originally Posted by Marting313 View Post
Hello, could you please look into the pro tools 12 upgrade for me? I have 10/11 student.

Thanks
Hi,
We'll look in to this. I'll be creating a support case regarding your concern. I'll get back to you with your case number. One of our reps will be in touch with you through Email.

Thank you,
Regards,
Tope
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  #484  
Old 09-15-2016, 04:53 AM
ryan6767 ryan6767 is offline
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Default Re: Where is my No Charge Pro Tools 12 Student Upgrade?

I also need this looking into. I still haven't received the upgrade. I'm on the edu 4 years upgrade
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  #485  
Old 09-15-2016, 07:02 PM
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jeffro jeffro is offline
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Default Re: Where is my No Charge Pro Tools 12 Student Upgrade?

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Originally Posted by ryan6767 View Post
I also need this looking into. I still haven't received the upgrade. I'm on the edu 4 years upgrade
Welcome to the community.

Please check the Products Not Yet Downloaded section of your Avid account. Click Activate Product and follow the prompts.
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  #486  
Old 09-21-2016, 05:17 AM
nojubilees nojubilees is offline
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Join Date: Sep 2016
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Default Re: Where is my No Charge Pro Tools 12 Student Upgrade?

Hello, I'm a bit late to the party on this one, but finally updated my computer system and in the process of updating Pro Tools. I purchased the student 4 yr plan of pro tools back in March 2011, I can see I have Pro Tools Academic 12.2, but Have no license or registration code. Any ideas on how to obtain these?

Cheers
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  #487  
Old 09-28-2016, 08:37 PM
chmsant chmsant is offline
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Join Date: Jun 2015
Location: Sacramento, CA
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Default Re: Where is my No Charge Pro Tools 12 Student Upgrade?

I too would like to know why my most recent updates under the four year plan have not yet my account. I'm stuck at 12.4 and here we are at 12.6. This now marks three times I've had to reach out and ask for the upgrade to be applied manually, each time being told that "we've fixed the issue and all future upgrades will automatically appear."

Please apply my 12.5 upgrade ASAP and let me know when the 12.6 upgrade will be available.

Earlier comment in this same thread as proof of my eligibility: http://duc.avid.com/showpost.php?p=2...&postcount=416
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  #488  
Old 11-03-2016, 07:40 PM
brandon4 brandon4 is offline
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Join Date: Nov 2016
Location: Halifax, Nova Scotia
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Default Where is my No Charge Student Upgrade from PT11 to PT12? Please Help!

As part of a four year upgrade offer in place at the time of my purchase I should be able to upgrade my installation to version 12. Unfortunately, I did not receive any information like I did last time when I was upgrading from PT10 to PT11. I activated my copy of the license on 2013/02/04, so I strongly believe that I should get an upgrade promised at the time of purchase.

Could you please help me with this?

Regards,
Brandon
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  #489  
Old 11-04-2016, 01:32 AM
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Stig Eliassen Stig Eliassen is offline
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Default Re: Where is my No Charge Student Upgrade from PT11 to PT12? Please Help!

Welcome to the forum.

I will send a message to Avid. Stay tuned.
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  #490  
Old 11-04-2016, 08:30 AM
brandon4 brandon4 is offline
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Default Re: Where is my No Charge Student Upgrade from PT11 to PT12? Please Help!

Thanks so much! I greatly appreciate the quick response! :)
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