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  #1  
Old 10-29-2003, 02:14 AM
mike.x mike.x is offline
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Default Positive Conclusion to Apple Problems

Short Post this Time.

I am posting on the same Forums as my original "Apple Loses My Vote..." thread as I promised a fellow forum member I would - please, no flames. I would have just added a reply to my original posts, but they've become quite an interesting read in their own rights and have had me ROTFLMAO.

I emailed 2 addresses at Apple given to my by where02190 and another kind poster. Within 12 hours I had an email from Apple US asking for a contact number and convenient time to call (8 hour time difference). Friday PM had that call and was promised that their UK counterpart would be informed. First thing today - call from UK counterpart (Apple Executive Corporate Relations) offering me a brand new machine and apologising for all the trouble. If the weekend hadn't intervened I am convinced I would have had positive resolution to my problems within 24 hours of my email. If only there were easier ways to get hold of decision makers in these large corporations. Anyway, for those who - like me - didn't know who to contact, it would seem that sjobs@apple.com is a functional email address taken seriously by people at Apple head office.

To everyone who replied and offered comments (positive and negative). Thankyou for your time. My faith is somewhat restored in Apple, and they assured me that their main focus is on eliminating these experiences and improving the response. Only time will tell.

Thanks again people.


Mike
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OSX 10.4.9 Macbook Core2Duo 2.0G 2G Ram PTMP7.3.1 (M-Audio FW Solo) PTLE7.3 (002/002R)
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  #2  
Old 10-29-2003, 06:21 AM
Paul Cavins Paul Cavins is offline
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Default Re: Positive Conclusion to Apple Problems

Great to hear that it is working out for you. Computer problems suck--


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  #3  
Old 10-29-2003, 08:07 AM
Tito Ricci Arballo Tito Ricci Arballo is offline
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Default Re: Positive Conclusion to Apple Problems

Biggups to the DUCers for helpin' this poor lad out
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  #4  
Old 10-29-2003, 12:32 PM
where02190 where02190 is offline
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Default Re: Positive Conclusion to Apple Problems

Glad it all worked out. Factor in that you are not in the USA, my guess is there is much less in teh way of available support via phone for you. lesson learned for others overseas with Apple products is to be more persisitant in getting a higher up to deal with your problem personally. Most of Apples first line of tech support is third party, they farm it out to a tech support company, who simply follow a prescribed prosedural process as per the clients instructions. you needed obviously to get beyond them, to someone who cn think outside the box, which you were aboe to do in a roundabout way by your (somewhat bashing) posts.

The Apple discussion groups are a great source of info for Apple for future reference.
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  #5  
Old 10-29-2003, 04:03 PM
antiphase antiphase is offline
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Default Re: Positive Conclusion to Apple Problems

see...............patience pays off hehhehe.
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  #6  
Old 10-29-2003, 06:32 PM
Heritage Heritage is offline
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Default Re: Positive Conclusion to Apple Problems

See i told ya!
sjobs@apple.com is his adress, you get action.
Im glad I could help.
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  #7  
Old 10-29-2003, 07:28 PM
where02190 where02190 is offline
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Default Re: Positive Conclusion to Apple Problems

did you put retractions on ALL your Applebashing posts on ALL the forums you posted on?
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  #8  
Old 10-29-2003, 10:42 PM
mike.x mike.x is offline
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Default Re: Positive Conclusion to Apple Problems

where02190, as stated in the topic starter post.

Quote:
.
I am posting on the same Forums as my original "Apple Loses My Vote..." thread as I promised a fellow forum member I would - please, no flames.
Thanks

Mike
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OSX 10.4.9 Macbook Core2Duo 2.0G 2G Ram PTMP7.3.1 (M-Audio FW Solo) PTLE7.3 (002/002R)
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  #9  
Old 10-30-2003, 08:43 AM
where02190 where02190 is offline
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Default Re: Positive Conclusion to Apple Problems

Duh, sorry, guess I've not had quite enough coffee...
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  #10  
Old 10-30-2003, 08:55 AM
mike.x mike.x is offline
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Default Re: Positive Conclusion to Apple Problems

That's cool where

You and Heritage (I'd forgotten who came up with the sjobs address) were both instrumental in getting me through to the right people, so once again - many thanks for your patience and help.

See you're from Boston. Cool place. Ski'd in Killington, VT a few years back and flew in to Boston. Enjoyed Faniel (?) Hall shopping area - sunk a few Sam Adams before heading back to the Airport..........mmmmm beer!


Cheers
Mike
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OSX 10.4.9 Macbook Core2Duo 2.0G 2G Ram PTMP7.3.1 (M-Audio FW Solo) PTLE7.3 (002/002R)
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