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Old 07-25-2018, 05:13 AM
TheMightyPig TheMightyPig is offline
Join Date: Jul 2009
Posts: 3
Default PT 2018 iLok Cloud + Master account problems

Copied over from 2018 thread. @Avid support - Can you help with this?

Hi all,

I have an educational license for PT 2018 and some old licenses (PT8). All licenses are linked to my iLok account and the PT 2018 licenses are on the iLok Cloud. I am trying to download and activate 2018 on a new machine. The licenses show in iLok manager and PT runs on my old machine but when I try to view products in my Avid account I'm told I have no subscriptions or products... :-/

I'm also unable go go to download centre as I can't seem to link my Avid master account, despite apparently resetting password.

This all seems mega complicated. I've wasted hours here. I managed to get my Logic account running in less than 5 minutes...

Any thoughts?
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Old 07-25-2018, 09:53 AM
Benoni's Avatar
Benoni Benoni is offline
Join Date: Oct 2008
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Posts: 9,622
Default Re: PT 2018 iLok Cloud + Master account problems

Did you CLOSE the previous iLok Cloud session so your PT license is available on the other system?

I have a full video showing everything about iLok Cloud here
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