Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac)

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 04-09-2011, 06:34 PM
marcel72 marcel72 is offline
Member
 
Join Date: Dec 2007
Posts: 21
Default MPTK2 license disappeared?

Hello:

My Music Production Toolkit 2 license has inexplicably disappeared from my iLok. It doesn't show up when I view the licenses at ilok.com, and when I open PT with the iLok connected, I get the authorization pop-up. The other stuff that came bundled with the Toolkit is all there (BNR, Hybrid, Smack, etc). I've reinstalled the iLok client apps, too.

I tried to contact Avid to ask them about this, but it seems that I now have to buy an instance of support just to talk to them. I don't really feel like I should have to buy tech support just so they can re-send my license.

What should I do?

Thanks.

Best, Marcel
Reply With Quote
  #2  
Old 04-09-2011, 09:45 PM
nst7 nst7 is offline
Member
 
Join Date: Oct 2008
Location: Cincinnati OH
Posts: 9,795
Default Re: MPTK2 license disappeared?

This would probably fall under Registration support, not technical support. Registration support is free. See the Avid contact page for what number to call.
Reply With Quote
  #3  
Old 04-09-2011, 10:40 PM
HD2 HD2 is offline
Member
 
Join Date: Apr 2004
Posts: 928
Default Re: MPTK2 license disappeared?

Did you upgrade to PT9? If so it probably disappeared because it's features are included in PT9.
Reply With Quote
  #4  
Old 04-09-2011, 11:05 PM
sunburst79 sunburst79 is offline
Member
 
Join Date: Jan 2005
Location: Cleveland, Ohio USA
Posts: 12,763
Default Re: MPTK2 license disappeared?

Quote:
Originally Posted by HD2 View Post
Did you upgrade to PT9? If so it probably disappeared because it's features are included in PT9.
It should still be on the iLok.
__________________
Scott

Formerly Hobo Wan Kenobi

Core 2 Specs Page

ASUS P6T6 Revolution | i7 930 | 12GB OCZ DDR3 1600 7-7-7-20 | PTLE 10 | CPTK | 003 | Presonus D8 | 11Rack | Alesis AI3 | Presonus HP60 | Mercury + Studio Classics | Sound Toys | MasseyPack | Axiom61 | MAudio Keystation Pro 88
Reply With Quote
  #5  
Old 04-09-2011, 11:40 PM
marcel72 marcel72 is offline
Member
 
Join Date: Dec 2007
Posts: 21
Default Re: MPTK2 license disappeared?

Quote:
Originally Posted by sunburst79 View Post
It should still be on the iLok.
I did upgrade one of our systems to PT9, but it was still on the iLok after that upgrade (3 or 4 months ago). I had to surrender the PT8 license for that system in order to get upgrade pricing, but I was not under the impression that I would lose the MPTK2 license when buying the CPTK. And like I said, it was still on the iLok following that transaction.

I'm trying to use it on a (home, edit) system that is still running PT8.

@nst7: Thanks, I will scout around for Registration Support contact info.

Best, Marcel
Reply With Quote
  #6  
Old 04-10-2011, 09:01 PM
HD2 HD2 is offline
Member
 
Join Date: Apr 2004
Posts: 928
Default Re: MPTK2 license disappeared?

Quote:
Originally Posted by marcel72 View Post
I was not under the impression that I would lose the MPTK2 license when buying the CPTK. And like I said, it was still on the iLok following that transaction.

I'm trying to use it on a (home, edit) system that is still running PT8.

@nst7: Thanks, I will scout around for Registration Support contact info.

Best, Marcel

If you used it to get upgrade pricing for CPTK2 then it would probably surrender the MPTK2 license
Reply With Quote
  #7  
Old 04-11-2011, 10:30 PM
marcel72 marcel72 is offline
Member
 
Join Date: Dec 2007
Posts: 21
Default Re: MPTK2 license disappeared?

Quote:
Originally Posted by HD2 View Post
If you used it to get upgrade pricing for CPTK2 then it would probably surrender the MPTK2 license
It did not. I submitted a registration/activation support request to Avid and they redeposited the license on my iLok.

Thanks all for your comments!

Best, Marcel
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Pro Tools 10 license disappeared from iLok marcnyc Pro Tools 10 52 11-22-2013 08:15 AM
PT9 iLok license disappeared for the 2nd time!!! LesPaul2550 Pro Tools 9 1 09-29-2013 10:38 AM
PT 9 license disappeared from iLok scotsman macOS 7 06-08-2013 05:31 AM
MPTK2 on 7.4 Jenk2k 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 8 07-19-2009 07:28 PM
MPTK2 on LE 7.4 Taliq 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 0 12-20-2008 04:33 AM


All times are GMT -7. The time now is 03:29 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com