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  #1  
Old 11-29-2017, 08:02 AM
bassmanant bassmanant is offline
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Location: Canada
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Default Get the Avid Complete Plug-in Bundle Free When You Renew or Upgrade

My upgrade plan auto renewed yesterday, I haven't received any communication about it and I also have not been able to find any info on where to find the plugin bundle in my account. I saw that some had found it in the "Products Not Yet Downloaded" section, but I don't see anything there.

Am I missing something?
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iMac 27" - OSX 10.10.5
Pro Tools 10/11/12 - Pro Tools HD Native 10/11 - Logic Pro X - Reason 7.1
Slate Mix/Master/FX - Waves Platinum/SSL4K/TTT/NLS - Valhalla DSP - McDSP - Klanghelm!!
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  #2  
Old 11-29-2017, 10:18 AM
Drew Mazurek's Avatar
Drew Mazurek Drew Mazurek is offline
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Default Re: Get the Avid Complete Plug-in Bundle Free When You Renew or Upgrade

Start a case.

http://avid.force.com/pkb/articles/f...pport-services
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  #3  
Old 11-29-2017, 10:37 AM
bassmanant bassmanant is offline
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Default Re: Get the Avid Complete Plug-in Bundle Free When You Renew or Upgrade

will do
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I'm just a guy trying hard to make the best music I can

iMac 27" - OSX 10.10.5
Pro Tools 10/11/12 - Pro Tools HD Native 10/11 - Logic Pro X - Reason 7.1
Slate Mix/Master/FX - Waves Platinum/SSL4K/TTT/NLS - Valhalla DSP - McDSP - Klanghelm!!
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  #4  
Old 01-23-2018, 11:35 AM
soffiuson soffiuson is offline
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Join Date: Oct 2015
Location: Iceland
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Default Re: Get the Avid Complete Plug-in Bundle Free When You Renew or Upgrade

Hi.

Did you ever get this sorted out? I'm experiencing the same after purchasing the upgrade plan Dec 30. I started a support case, received a few emails that it was being looked into, but haven't heard anything for two weeks now.

Regards, Kolbeinn
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  #5  
Old 01-26-2018, 04:05 AM
Antigua Antigua is offline
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Join Date: Jul 2006
Location: Manchester, UK
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Default Re: Get the Avid Complete Plug-in Bundle Free When You Renew or Upgrade

I've had exactly the same thing:

Auto renewed, no plugin sub as promised, then big gap of silence after opening a support ticket.

Recently had a reply though reassuring me that they were still looking into it, although not sure how hard it is to look at the account to see when sub was renewed and if it received a plugin sub or not...
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  #6  
Old 01-26-2018, 11:22 AM
appledude appledude is offline
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Join Date: Feb 2010
Location: Round Rock Texas
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Default Re: Get the Avid Complete Plug-in Bundle Free When You Renew or Upgrade

I guess you guys have suffered long enough. I am sure it has been put in your account already but it is not where we would expect it. I can’t tell you exactly how to get there but in your account after you log in to avids website, there is a screen listing general info on your account. Find and locate a link that says products not downloaded yet. It will be there.
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Imac Pro 27" 10-core with a LG 4K for a second screen
OS 10.14.4
Pro Tools 2019.6
UAD Apollo X8P With an extra 8 channel ADAT using
a Focusrite Liquid Saffire 56
UAD Twin duo
UAD TB3 Octo Satelite
Focal Twin Be monitors
samsung T5 and Gdrive
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  #7  
Old 01-26-2018, 11:28 AM
appledude appledude is offline
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Default Re: Get the Avid Complete Plug-in Bundle Free When You Renew or Upgrade

After you login it is the 5th link down under my products. After you download and install it be where you expect under my products.
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Imac Pro 27" 10-core with a LG 4K for a second screen
OS 10.14.4
Pro Tools 2019.6
UAD Apollo X8P With an extra 8 channel ADAT using
a Focusrite Liquid Saffire 56
UAD Twin duo
UAD TB3 Octo Satelite
Focal Twin Be monitors
samsung T5 and Gdrive
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  #8  
Old 01-27-2018, 04:23 PM
Antigua Antigua is offline
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Location: Manchester, UK
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Default Re: Get the Avid Complete Plug-in Bundle Free When You Renew or Upgrade

Yeah I know exactly where to look for it and they definitely haven't added a license to my account. Just heard from support... they're still looking into it.
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  #9  
Old 01-27-2018, 06:09 PM
appledude appledude is offline
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Join Date: Feb 2010
Location: Round Rock Texas
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Default Re: Get the Avid Complete Plug-in Bundle Free When You Renew or Upgrade

Once downloaded and installed u went
To your ilok account and place it on your Ilok?
__________________
Imac Pro 27" 10-core with a LG 4K for a second screen
OS 10.14.4
Pro Tools 2019.6
UAD Apollo X8P With an extra 8 channel ADAT using
a Focusrite Liquid Saffire 56
UAD Twin duo
UAD TB3 Octo Satelite
Focal Twin Be monitors
samsung T5 and Gdrive
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  #10  
Old 01-28-2018, 01:35 AM
Antigua Antigua is offline
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Join Date: Jul 2006
Location: Manchester, UK
Posts: 38
Default Re: Get the Avid Complete Plug-in Bundle Free When You Renew or Upgrade

No, there was no Licence in my account (avid or iLok) to begin with. Avid have acknowledged this and are working on getting a licence into my account.
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